Front Desk Agent, Mount Royal Hotel at Pursuit in CAN, AB, Banff, Mount Royal Hotel
- Company: Pursuit
- Location: CAN, AB, Banff, Mount Royal Hotel
- Posted: Sep 18, 2026
- Type: Full time
- Salary: $18.50/hour
Overview
Work with other hotel staff to personalize the guest experience, encouraging guests to refresh and relax in Canada's most famous national park Provide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requests
Responsibilities
- Work with other hotel staff to personalize the guest experience, encouraging guests to refresh and relax in Canada's most famous national park
- Provide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requests
- Act as an ambassador for Pursuit, as well as the surrounding area in Banff National Park, to fully enhance the experience of all guests staying at our Banff Hotels
- Welcome and register arriving guests
- Promote and sell rooms
- Check-out departing guests, review guest accounts
- Post incidental charges to rooms and process payments
- Use proper telephone etiquette
- Handle reservations by phone and in person
- Handle a high-volume of general enquiries
- Provide information on hotel facilities, local points of interest, services in area
- Communicate with other departments
- Respond to guest concerns and complaints
- Assorted clerical duties, maintaining a clean work environment
Requirements
- Committed to exceptional guest service
- Excellent communication and interpersonal skills
- Must thrive on dealing with people and be guest focused
- Superb attention to detail
- Ability to multi-task while handling high-pressure situations
- Ability to stand and walk for extended periods throughout the shift, including an 8-hour shift
- Ability to lift, carry, push and pull items including guest luggage, as required
- Energetic and highly-motivated
- Ability to work all days and shifts, mornings, evenings, weekends
- High school or equivalent education
- Bachelor's Degree or related technical school degree preferred
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Skills
Required
- Committed to exceptional guest service
- Superb attention to detail
- Energetic and highly-motivated
Benefits
- Join an inclusive, global team and make life-long connections
- Enjoy free access to Pursuit attractions and 50% off for friends
- Get discounts on hotel stays, dining, and retail
- Access subsidized mental health and wellness resources
- The starting wage for this role is $18.50/hour.
About Pursuit
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.