Senior Project Manager (India) at Karat in Remote (India - Bangalore ONLY)

Job description

• Come join our Professional Services team
• Our Professional Services team sits at the center of Karat's largest and most strategic client relationships, turning signed contracts into successful, expanding partnerships through onboarding, delivery, and the ongoing work of proving Karat's value at scale.

Responsibilities

• As Senior Project Manager at Karat, you keep engagement work moving for one or more of the company's most strategic accounts. You partner day to day with an assigned Delivery Partner, as well as work alongside Solutions Engineers and Client Partners who round out the assigned account pod. This is a senior individual contributor role: you make judgment calls and resolve issues directly with client counterparts rather than simply routing them. As one of Karat's first dedicated Project Managers in this model, you'll also help shape what this role becomes as the team grows.
• Own and manage the project plan for your assigned account(s), including milestones, task tracking, and scheduling across internal and external stakeholders, and report clearly on delivery progress and account health for internal stakeholders.
• Serve as a day-to-day point of contact for client project managers and coordinators, building strong working relationships.
• Coordinate logistics for in-person meetings, stakeholder syncs, executive business reviews, and account events, across US and India time zones.
• Own project-related documentation, including statements of work, change orders, functional and technical design documents, and contract approval workflows.
• Support the Delivery Partner on operational execution: surface risks and blockers early, and recommend solutions.
• Triage day-to-day project tickets and issues, resolving what you can and looping in the Delivery Partner or Solutions Engineer as needed.
• Help build this practice as one of Karat's first dedicated Project Managers: create onboarding materials, documentation templates, and standard operating practices, and share lessons across accounts as the team grows.

Requirements

• 5+ years managing complex program or project plans for enterprise clients, ideally including regulated industries like financial services
• Experience owning documentation-heavy, multi-stakeholder engagements, including statements of work, change orders, and technical design documents, not just task tracking
• Strong written and verbal English communication skills; comfort coordinating across US and India time zones
• A high-ownership, self-directed working style: you resolve issues rather than simply route them
• Familiarity with project management tooling such as Rocketlane, Smartsheet, or Asana
• Prior experience at a consulting or professional services firm, or in an enterprise SaaS delivery organization, preferred
• Based in India, with approximately 50 percent overlap with US business hours

Skills

Required

• Project management
• Program management
• Documentation management
• Stakeholder management
• Communication (written and verbal)
• Coordination across time zones
• High ownership and self-direction
• Problem-solving

Preferred

• Experience in enterprise SaaS delivery