Customer Service Representative - Junior at Global Technical Talent, an Inc. 5000 Company in Framingham, MA

Job description

• Customer Service Rep - Customer Service - Junior
• Location: Framingham, MA
• Onsite Flexibility: Remote
• This role is responsible for executing all activities of the Waste & Recycling Department. The position provides customer service to all US Store locations regarding Waste & Recycling related issues. It ensures the stores receive the right service, at the right frequency, matching the contracted Scope of Work with the Waste Haulers/Brokers. The role also ensures timely Compactor/baler repairs.

Responsibilities

• Respond accurately, promptly, and effectively to all forms of communication, including phone calls, e-mails, & Service Channel portal.
• Ensure all service issues and repairs are completed in a timely manner and escalating difficult calls to next Authority level when issues/repairs are not being addressed within certain timelines.
• Monitor Service Channel platform to ensure Vendors are dispatching and completing Store work order requests in accordance with Contractual obligations.
• Communicate with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions.
• Work to ensure waste/recycling services are in accordance with the TJX corporate Sustainability goals to reduce TJX's carbon footprint.
• Oversee the pick-up schedules for the hazardous waste program.
• Consult with Store Operations & Safety team regarding hazardous waste violations.
• Execute daily operation of Special Project initiatives from Store Operations partners.
• Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content.

Requirements

• Outstanding communication skills and phone call etiquette
• Ability to multitask and work in a fast-paced environment
• Ability to confidentially interact with all levels of Management
• Ability to embrace change/changes in priorities
• Display a high degree of personal initiative, accountability, with an emphasis on teamwork and customer focus
• Strong ability to work as part of a team and be receptive to other points of view
• High attention to detail
• Flexible and willingness to work overtime as requested
• Basic knowledge of Microsoft Office (Word, Excel, and PowerPoint)
• 2 or more years of customer service experience
• Service Channel experience preferred
• Retail Operations and/or Waste experience preferred

Skills

Required

• High attention to detail

Preferred

• Service Channel experience

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund