Front Desk Receptionist at Capitol Services in Dover, DE

Job description

• Capitol Services is currently seeking a Delaware Front Desk Receptionist to join our growing team!
• You will be working in our Dover, DE location responsible for answering and managing a computer-based multiline switchboard, greeting clients and visitors, and assisting in the fulfillment of in-office clerical tasks. This role involves working full-time and in-office from 9am to 6pm EST, Monday through Friday.

Responsibilities

• Coordinate deliveries to and from various couriers, including USPS, FedEx, and UPS
• Deliver, file, and retrieve documents to and from various state agencies
• Manage a computer-based multiline switchboard phone system
• Answer incoming calls in a courteous and professional manner and forward appropriately for assistance
• Greet clients and visitors in a polite and pleasant manner
• Receive legal service of process documents on clients’ behalf
• Accurately open, sort, and distribute incoming mail
• Assist in outgoing bulk-mail projects
• Assist with tracking, maintaining, and distributing office supplies
• Assist in tax and special audit projects
• Perform additional clerical tasks as needed
• Communicate courteously and professionally with clients, correspondents, and coworkers

Requirements

• Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have strong attention to detail and exhibit a reasonable sense of urgency.
• Strong communication skills: You have strong verbal and written communication skills. You communicate in both a professional and friendly manner with clients, coworkers, and others.
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude: You demonstrate a positive customer service attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
• Reliable: You are able to work during the hours of 9am to 6pm EST in our Dover office. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
• Technical competencies: You are comfortable using Microsoft software (Outlook, Word, and Excel) and navigating Capitol Services’ Avaya VOIP phone system.
• Office environment: You are able to remain in a stationary position 75% of the time and work 100% in-office.

Skills

Required

• Strong attention to detail
• Reasonable sense of urgency
• Professional and friendly communication
• Strong problem-solving skills
• Coachable and open to learning
• Positive customer service attitude
• Team player
• Reliable and punctual
• Ability to work 100% in-office

Benefits

• $17.00 hourly rate
• 3 medical plans to choose from, including a 100% employer-paid option for the employee
• 100% employer-paid dental and vision benefits for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• Encouraged work-life balance including 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
• Office team events and learning development opportunities