Customer Service Representative at Source Logistics in Houston, Texas, United States

Job description

• As a Customer Service Representative at Source Logistics, you will serve as the critical link between our clients and our supply chain operations, it features a flexible geographical scope, with opportunities to work out of different facility locations across our national network depending on business needs. In this role, you will manage high-volume communications to ensure seamless order processing and exceptional customer retention. This fast-paced position requires a bilingual (English/Spanish) professional who can multitask efficiently, solve logistical challenges, and maintain our high standards of service excellence across our growing infrastructure.

Responsibilities

• • Location: 22003 Cypress Slough Road, Suite 100, Houston, TX 77073
• • Work Schedule: 8am to 5pm Monday to Friday, some Saturdays during the year.
• • Bilingual English and Spanish is a must.
• • Answers and responds to a high-volume of inbound calls and emails with the highest degree of politeness and professionalism at all times
• • Ensuring that orders are received, processed and shipping in accordance with the customer’s requirement
• • Monitoring of backorders for product needed and follow-up with the customer on availability
• • Maintain a successful rate of customer retention through excellent customer service
• • Make outgoing calls to existing customers regarding orders
• • Research and respond to customer inquiries via phone, mail and email
• • Preparing professional correspondence with excellent verbal and written communication skills
• • Maintain department quality and productivity standards
• • Know and adhere to business procedure guidelines at all times
• • Maintain all logs and reporting documentation as required
• • Other duties as assigned

Requirements

• • Logistic and/or warehouse knowledge
• • Experience multi- tasking in a fast paced, demanding environment
• • Strong computer knowledge including MS Office applications
• • Excellent oral and written communication skills
• • Excellent customer service skills
• • Skilled in the use of MS Outlook, MS Word and MS Excel (or equivalent software)
• • Bilingual (Spanish) is a must

Skills

Required

• Bilingual English and Spanish
• Logistic and/or warehouse knowledge
• Excellent customer service skills

Benefits

• Source Logistics offers a comprehensive benefits package designed to support the health, wellbeing, and financial security of our employees. Benefits may vary by role and location and may include:
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and company holidays
• Life and disability insurance
• Education Reimbursement
• HR will review benefit eligibility and details during the interview process.
• The hourly pay for this role is
• $21 - $22 USD