Customer Support Engineer – 10 at ICONMA in Arlington, MI

Job description

• Our client, a Bio Tech company, is looking for a Customer Support Engineer - 10 for their Arlington, TX location.

Responsibilities

• Serve as the link between the plant and the manufacturing facility.
• The candidate will also be required to re-verify parts within the computer system.
• Candidate should be computer literate and familiar with Excel, Word, and email.
• This person should be highly organized and have superior communication skills as he/she will interface with customers.
• Perform a good first level analysis of non-conformances.
• Verify all suspect product and maintain product test equipment.
• CSE will reside at customer facility.
• Expedite non-confirming material back to Company same day. Input data into Incident Reporting System (IRS).
• Provide technical support and system understanding.
• Conduct/coordinate initial 24 hour containment.
• Where required, coordinate additional containment. Be an integral part of the response teams.
• Write a weekly trip report.
• Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
• Provide/coordinate special event activity.
• Develop customer relationships in the plant to improve the product and maintain or increase the business.

Requirements

• 6-10 years of related work experience.
• Training in computer applications.
• College degree with a major in Engineering.
• 10+ years of related work experience.
• Training in computer applications.
• College degree with a major in Engineering.
• Be the communication link between Customer Plant and Company.

Skills

Required

• Computer literate
• Familiar with Excel, Word, and email
• Highly organized
• Superior communication skills
• Technical support
• System understanding

Benefits

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities