Salesforce System Analyst at Diverse Lynx in Denver
- Company: Diverse Lynx
- Location: Denver
- Posted: Sep 18, 2026
- Type: Full-time
- Experience: 4+ years
Overview
The Salesforce System Analyst/Product manager acts as the bridge between business stakeholders and technical teams. The role is responsible for gathering requirements, analyzing business processes, designing Salesforce-based solutions, supporting system enhancements, creating reports and dashboards,…
Job description
- The Salesforce System Analyst/Product manager acts as the bridge between business stakeholders and technical teams. The role is responsible for gathering requirements, analyzing business processes, designing Salesforce-based solutions, supporting system enhancements, creating reports and dashboards, and ensuring that Salesforce platforms align with business objectives.
Responsibilities
- · Gather and document business requirements through stakeholder workshops and interviews.
- · Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Use Cases, User Stories, and Process Flows.
- · Perform gap analysis between current and future-state processes.
- · Translate business requirements into Salesforce functional specifications.
- Salesforce Solution Design
- · Configure Salesforce objects, fields, page layouts, validation rules, workflows, flows, and reports.
- · Collaborate with Salesforce Administrators, Developers, and Architects on solution design.
- · Support Sales Cloud, Service Cloud, Experience Cloud, and custom Salesforce applications.
- · Recommend process improvements and platform Eligible to workimizations.
- Data & Reporting
- · Develop and maintain reports, dashboards, and KPIs.
- · Perform data analysis using Salesforce reports, SOQL, SQL, and integrated analytics tools.
- · Ensure data quality, integrity, and governance.
- · Support data migration, cleansing, and validation activities.
- Testing & Deployment
- · Prepare test scenarios, test cases, and UAT plans.
- · Coordinate User Acceptance Testing (UAT) with business users.
- · Validate system changes before production deployment.
- · Support release management and change management activities.
- Stakeholder Management
- · Work closely with Sales, Marketing, Operations, Customer Service, and IT teams.
- · Facilitate requirement workshops and JAD sessions.
- · Provide end-user training and documentation.
- · Act as a liaison between business and technical teams.
Requirements
- Experience in gathering and documenting business requirements through stakeholder workshops and interviews
- Experience in creating Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Use Cases, User Stories, and Process Flows
- Experience in performing gap analysis between current and future-state processes
- Experience in translating business requirements into Salesforce functional specifications
- Experience in configuring Salesforce objects, fields, page layouts, validation rules, workflows, flows, and reports
- Experience in collaborating with Salesforce Administrators, Developers, and Architects on solution design
- Experience in supporting Sales Cloud, Service Cloud, Experience Cloud, and custom Salesforce applications
- Experience in recommending process improvements and platform optimizations
- Experience in developing and maintaining reports, dashboards, and KPIs
- Experience in performing data analysis using Salesforce reports, SOQL, SQL, and integrated analytics tools
- Experience in ensuring data quality, integrity, and governance
- Experience in supporting data migration, cleansing, and validation activities
- Experience in preparing test scenarios, test cases, and UAT plans
- Experience in coordinating User Acceptance Testing (UAT) with business users
- Experience in validating system changes before production deployment
- Experience in supporting release management and change management activities
- Experience in working closely with Sales, Marketing, Operations, Customer Service, and IT teams
- Experience in facilitating requirement workshops and JAD sessions
- Experience in providing end-user training and documentation
- Experience in acting as a liaison between business and technical teams
Skills
Required
- Business analysis
- Requirements gathering
- Gap analysis
- Salesforce configuration
- Report and dashboard development
- Data quality and governance
- Data migration and validation
- Test scenario and test case preparation
- UAT coordination
- Release and change management
- Stakeholder management
- End-user training and documentation