Network Infrastructure Engineer – Enterprise & Collaboration Systems at Arcadia Talent Advisory in Washington D.C., District of Columbia, United States

Job description

• This role designs, supports, and optimizes enterprise network infrastructure supporting voice, data, wireless, and collaboration services across a global professional services environment. The position balances architecture, hands-on engineering, operational support, and resiliency planning to ensure reliable and secure network services.

Responsibilities

• Diagnose and resolve network and infrastructure incidents, restoring services quickly while minimizing business impact
• Design, test, and support network components across multiple deployment phases, from planning through production
• Collaborate with vendors to ensure statements of work are executed accurately and implementations meet technical expectations
• Perform routine and emergency maintenance on enterprise networking equipment
• Contribute to network strategy initiatives, recommending solutions related to performance, scalability, and security
• Define, monitor, and maintain network performance KPIs, supporting capacity planning and infrastructure forecasting
• Participate in the design and sustainment of disaster recovery and business continuity environments to support minimal downtime objectives
• Take ownership of assigned network projects, following established work plans and meeting delivery milestones
• Install, configure, and troubleshoot Cisco-based network infrastructure within a global enterprise environment
• Analyze existing network architecture to identify efficiency improvements and ROI optimization opportunities
• Develop and maintain technical documentation, including detailed incident resolutions within the knowledge management system
• Support the creation and evolution of network standards and specifications aligned with firm-wide IT direction
• Partner with application, infrastructure, and security teams to resolve cross-domain technical issues
• Participate in the Network Operations on-call rotation, providing 24/7 global support coverage

Requirements

• Four-year college degree preferred; equivalent professional experience considered
• Minimum five years of experience supporting enterprise networking within a global Cisco-based environment, including voice technologies
• Prior experience in legal IT or professional services environments preferred
• CCNA and/or CCNP certification, or equivalent demonstrated expertise

Skills

Required

• Communication and presentation skills
• Problem-solving and analytical skills
• Confidentiality and discretion
• Client service orientation

Preferred

• Cisco SD-WAN
• Cisco ISE
• Azure cloud networking
• Palo Alto firewalls
• Prisma Access
• Linux environments
• Ansible-based network automation