Customer Service Representative I at Heartland Co-op in Region 3 - Winterset-037 - Winterset, IA 50273

Job description

• Position Type
• Full Time
• Education Level
• None
• Category
• Customer Service
• Receives and bills merchandise, accepts payment, waits on customer and assists location manager by performing the following duties.

Responsibilities

• Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat.
• Bill products, receive payments, run scale, and track inventory.
• Assist in resolving customer concerns, complaints and issues.
• Assist location manager with maintaining grain, petroleum, feed and/or agronomy records.
• Accept and record prepayment and bookings for products.
• Price and process payment for commodities delivered by customers
• Removes cash and reconciles amount of cash in register at end of day and prepares deposit.
• Develops and maintains vast knowledge of the products and services being offered.
• Exhibits self-motivation and the ability to multitask and pay close attention to small details.
• Contributes to team effort by accomplishing related results as needed.
• Must maintain a valid driver’s license and commercial insurability at all times
• Other duties as assigned by management.

Requirements

• Qualifications
• To perform the job successfully, an individual should demonstrate the following competencies:
• Customer Service - Responds to requests for service and assistance.
• Team Work - Supports everyone's efforts to succeed.
• Organizational Support - Follows policies and procedures.
• Dependability - Commits to long hours of work when necessary to reach goals.
• Quality - Demonstrates accuracy and thoroughness.
• Attendance/Punctuality - Is consistently at work and on time.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should have knowledge of grain and inventory software.
• Must maintain a valid driver’s license and commercial insurability at all times. May be required to maintain a valid CDL and commercial insurability by location manager.
• May be required to maintain a current weighing license and grain grading certificate.

Skills

Required

• Customer Service
• Team Work
• Organizational Support
• Dependability
• Quality
• Attendance/Punctuality
• Ability to write simple correspondence