Senior Technical Writer (Remote) at Optro in Los Angeles - California

Job description

• Application
• As a Technical Writer at Optro, you will play a key role in ensuring our customer- and developer-facing content is clear, accurate, and delivered on a reliable cadence. You will work closely with Product, Engineering & Design (PED) teams and cross-functional stakeholders to produce high-quality documentation and content — with a strong emphasis on using AI tooling to streamline and scale how content is collected, drafted, and published.

Responsibilities

• Content Ownership
• Collaborate with Product teams and other stakeholders to draft, edit, and publish accurate, well-structured product content on a reliable cadence.
• Own and continuously improve an AI-assisted workflow for collecting source material, drafting, and preparing content for publication — in accordance with Optro's data handling and usage guidelines — while maintaining ownership of accuracy, tone, and final quality.
• Maintain well-structured, easily navigable content so users can quickly find what they need.
• Strengthen foundational content structure, information architecture, and terminology to reduce friction for the people who rely on it.
• Build reusable resources — style guides, templates, and contribution workflows — that enable others to contribute content at scale, rather than relying on a single owner for all output.
• Continuously evolve content and structure to keep pace with how the business and its users actually operate.
• Collaborate with stakeholders such as product managers, engineers, product marketing, and support teams to gather information and ensure content consistently and accurately reflects new features and changes.
• Identify documentation and process gaps and propose improvements — including opportunities for further automation.

Requirements

• 5+ years of experience as a technical writer or technical support role with a writing component in a B2B SaaS or similar technical environment
• Excellent written and verbal communication skills
• Demonstrated experience building or improving repeatable processes and scalable workflows, ideally within a documentation, content, or operations context
• Experience working within documentation systems, style guides, or content standards — and a strong instinct for consistency and quality
• Solid understanding of Knowledge Base & CMS tools
• A bias toward proposing and driving solutions, not just surfacing pain points or blockers — this role requires ownership through to resolution
• An entrepreneurial mindset — you're energized by building and are comfortable navigating ambiguity
• Domain knowledge of the Governance, Risk and Compliance space
• Experience or strong interest in using AI tools to improve writing and content workflows
• Familiarity with Agile or Scrum methodologies
• Familiarity with HTML and CSS

Skills

Required

• An entrepreneurial mindset

Preferred

• Familiarity with HTML and CSS

Benefits

• At Optro, we provide a fair and competitive salary based on a variety of factors, including:
• The scope and responsibilities of the role
• Your relevant skills, experience, and certifications
• Where you are physically located (based on our regional tier system)
• Note on Internal Ranges: Optro maintains broader internal salary grades to allow for future career growth and merit-based increases within the role over time.