New Property Launch Concierge at Hotwire Communications Ltd in Houston, TX
- Company: Hotwire Communications Ltd
- Location: Houston, TX
- Posted: Sep 18, 2026
- Type: Full-Time
- Experience: 4+ years
Overview
The New Property Launch Concierge is responsible for ensuring the home based technology needs of clients within new launch properties, by conducting in-home, in-person surveys at assigned properties as well as recommending additional services based on customer’s needs or desires within an assigned l…
Job description
- The New Property Launch Concierge is responsible for ensuring the home based technology needs of clients within new launch properties, by conducting in-home, in-person surveys at assigned properties as well as recommending additional services based on customer’s needs or desires within an assigned local territory.
Responsibilities
- Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation.
- Obtain orders or contracts for services that will be paid by the client or customer.
- Attend and be regularly engaged on-site in customers’ homes and other community based locations.
- Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs.
- Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
- Provide feedback to enhance sales processes.
- Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives.
- Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.
- Other duties as assigned by Supervisor.
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV
- Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations
- Passion for technology and home automation
- Previous technical support roles with sales or upgrading opportunities
- Passion for technology and home automation
- Previous technical support roles with sales or upgrading opportunities
- Must have active clean, non-restricted, state issued driver’s license in assigned state
Skills
Required
- Customer service experience
Benefits
- We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks