Operations Support Administrator at Rigaku in Charlestown , MA 

Job description

• Join Rigaku in shaping a better world through new perspectives!
• The Opportunity
• Newton Scientific (NSI) is seeking a dependable Operations Support Administrator to help keep daily business operations organized and accurate. You will support ERP transaction processing, customer communication, inventory administration, and general business needs while working across operations, sales, engineering, production, and finance. Training will be provided on company processes and ERP procedures. This full-time, hourly, non-exempt position reports to the Business Operations Manager.

Responsibilities

• Maintain accurate customer, production, and inventory records by processing ERP transactions, including customer setup, production job updates, material consumption, and completed job processing.
• Prepare customer quotations using established pricing and procedures, and obtain the information and documentation needed for quoting and order processing.
• Communicate professionally with customers and collaborate with operations, sales, engineering, production, finance, and other internal teams.
• Support the RMA process by reviewing available warranty information, coordinating product evaluation with engineering, and issuing RMAs in the ERP system as directed.
• Assist with cycle counts and inventory-control activities by performing and recording counts, identifying discrepancies, and completing approved ERP transactions.
• Monitor office and kitchen supply levels through weekly inventory checks and restock commonly used items as needed.
• Complete assigned administrative tasks accurately and on time, maintain organized electronic and paper records, and protect confidential customer and company information.

Requirements

• High school diploma or GED.
• 1-2 years of combined customer service, administrative, order-entry, or computer-based work experience.
• Working knowledge of Microsoft Excel, Word, Teams, and Outlook.
• Professional written communication skills, including clear and courteous customer email communication.
• Strong attention to detail and a commitment to accurate data entry and recordkeeping.
• Associate's degree in business administration, operations, supply chain, customer service, or a related field.
• Experience entering transactions or maintaining records in an ERP, MRP, CRM, or similar business database system.

Skills

Required

• Strong attention to detail

Benefits

• · Meaningful, specialized work: Build precision products used in cutting-edge applications worldwide.
• · Supportive training: Learn our processes directly from experienced technicians and engineers.
• · Competitive rewards: Competitive pay based on experience, plus potential eligibility for an annual merit increase and company performance-based bonus. Eligibility begins after six months of employment.
• · Time away: Four weeks of Total Time Off accrued during your first year and eleven paid holidays annually.
• · Comprehensive benefits: Medical, dental, vision, life, and disability insurance, plus a 401(k) plan with company match.
• · Consistent schedule: Monday-Friday day shift, with potential overtime opportunities after training based on production demand.
• · Welcoming workplace: Company-sponsored events, free parking, large windows, and convenient building amenities at our Charlestown location.
• Hourly Rate: $25 - $31 per hour. Compensation will be based on the selected candidate's experience, qualifications, skills, and internal equity. The final offer may fall anywhere within the posted range.