Senior Executive Assistant Steward - Mandalay Bay at MGM Resorts International in Property - Mandalay Bay

Job description

• As a Senior Executive Assistant Steward at Mandalay Bay, you will be responsible for assigned operational functions within the department. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Responsibilities

• Manages the operations in the stewarding department to ensure departmental strategic goals and intent are being met and exceeding expectations.
• Manage Human Resources responsibilities to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company and department policies, and legal requirements.
• Assist in handling all stewarding related labor relations issues. Assists in the investigation of such issues. Provide recommendations and issues with appropriate counseling, suspensions, and terminations.
• Oversee the job training & development programs through stewarding managers on a regular basis.
• Implement of F&B policies, operating procedures and training programs, manuals, directives, work schedules, rules and regulations for the stewarding staff and personnel.
• Coordinate purchase needs and parts to properly operate Food & Beverage outlet needs and fill outlet requisitions.
• Ensure all employees are properly trained in the Stewarding policies and procedures and use of all equipment.
• Act as a liaison with contract companies.
• Coordinate and communicate with all outside vendors and services, and Health Department.
• Responsible for walk-through inspections of kitchen areas.

Requirements

• 2+ years of relevant experience in stewarding within the hotel/casino industry.
• Experience in multi-venue stewarding operations and/or banquet stewarding operations.

Skills

Required

• Teamwork
• Performance feedback
• Recognition
• Mutual respect
• Employee satisfaction
• Welcoming smile and service

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.