Customer Service Supervisor at Floor and Decor Outlets of America in Port St. Lucie, FL

Job description

• This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. In addition, this position is responsible for training and developing Customer Service Associates.

Responsibilities

• Customer Service
• A member of the store Junior Management Team.
• Act and work in a manner that is consistent with company’s core values.
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures.
• Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service.
• Greet every customer in a helpful and courteous manner.
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).
• Process customers at checkout using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Open and close registers.
• Follow established cash, check and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.
• Review and assess the performance of associates on a timely basis
• Train, develop and supervise and define workload for associates.
• Monitor associate retention and career development; communicate ideas to General Manager.
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling.
• Ensure compliance to scheduling, hiring, payroll and business planning processes.
• Monitor, maintain and follow company policies; support company expectations and systems.

Requirements

• One year customer service/cashier supervisory experience and proven ability direct operations.
• Ability to perform in a high volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in training associates.
• Excellent communication, delegation, follow-up, and analytical skills.
• Ability to exercise independent discretion and judgment in supervising a fast-paced environment adapting to change with a sense of urgency.
• This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.

Skills

Required

• Communication
• Delegation
• Follow-up
• Analytical skills
• Initiative
• Self-starter
• Independent discretion and judgment
• Adaptability
• Point of sale (POS) system
• Cash handling procedures

Benefits

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1