Senior Manager, Product Designer at Wonders in New York, NY

Job description

• Wonder runs Infinite Kitchen Centers (IKCs), the kitchens behind our multi-brand food delivery business, spanning Grubhub, Blue Apron, Tastemade, and Spyce. The software that runs those kitchens is a portfolio, not a single app: order display and prep sequencing on the line, kitchen order management, dispatch to drivers, third-party marketplace aggregation, recipe and BOM management, and menu/commercial tooling. You'll design across that portfolio, not inside one corner of it.
• This is an operator-facing design role. Your users are line cooks, kitchen managers, and dispatch staff working under real time pressure in a physical space, not consumers browsing at their leisure. Every screen you ship either helps someone get food out the door correctly and on time, or it gets in their way.
• A portfolio is required to be considered for this role. Your design portfolio should showcase your design process and demonstrate a range of fidelity levels from start to finish.

Responsibilities

• You will pivot across the product ops portfolio as strategic priorities evolve. At times, you will focus intensely on a single product to resolve complex workflow challenges; in other periods, you will navigate the intersections of various platforms, addressing critical handoffs between systems where operational friction most frequently occurs.
• Own the design of end-to-end user experiences that integrate user research, operator feedback, and performance data.
• Develop high-fidelity designs, interactive prototypes, and comprehensive design artifacts that align with product requirements and ensure seamless developer handoff.
• Conduct usability testing to validate designs and incorporate feedback.
• Collaborate closely with product managers, analysts, engineers, and operational stakeholders to design features that drive top-line growth and improve key operational metrics.
• Partner with Product Managers to ensure operations-focused applications are optimized for speed and accuracy on the floor.

Requirements

• 5+ years of experience designing for operational, high-stakes, or B2B/internal tools, ideally in a physical-world context (logistics, retail ops, field service, restaurants, warehousing)
• Proven ability to work with cross-functional teams and collaborate effectively in a fast-paced, dynamic, and at times scrappy environment
• Excellent communication and interpersonal skills, with the ability to explain design decisions clearly and concisely
• Strong visual and typographic sensibility and the ability to tackle complex user flows and propose efficient solutions
• Proficiency in Figma and other supporting interaction design tools
• Comfort designing for constrained environments: shared devices, gloved hands, bad lighting, noisy kitchens, people who did not choose this software and have no patience for friction
• A track record of shipping, not just concepting. This role has real production surface area.
• Systems thinking. You should be able to hold the shape of a multi-product portfolio in your head and spot where inconsistency across tools is costing users time
• Strong collaboration instincts with engineering and product, since kitchen-floor constraints (hardware, network reliability, staff turnover) shape what's actually designable here

Skills

Required

• Track record of shipping
• Systems thinking

Benefits

• The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.
• Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.
• New York Base Salary: $162,000-$170,000.
• Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.