Utility Dispatch Representative - Power & Gas at Auxillium USA in La Junta, CO; Pueblo, CO

Responsibilities

• Receive, interpret, classify, prioritize, and respond to routine and emergency calls quickly and accurately.
• Work independently and collaboratively within a team environment.
• Utilize internal mapping systems and Google Maps efficiently.
• Actively monitor and respond to emails in a timely manner.
• Track field investigators’ locations for safety and operational awareness.
• Assign calls to utility and telecom investigators based on need and location.
• Monitor status displays while managing inbound calls simultaneously.
• Maintain accurate status updates for pending and dispatched calls.
• Enter and retrieve data across multiple systems, including computer-aided dispatch platforms.
• Handle inbound/outbound calls regarding new utility damage (power, gas, electricity, telecom), insurance inquiries, citizen reports, and investigator updates.
• Complete precise claim entries based on details from utility field techs or first responders.
• Communicate through phone, email, and SMS to support dispatch operations.
• Route personnel based on territories, weather conditions, and safety considerations.
• Monitor field personnel in transit.
• Communicate clearly, professionally, and courteously at all times.
• Follow escalation procedures and notify the Field Manager when needed.
• Meet production goals, handle time expectations, and achieve KPIs set by Auxillium and the Client.
• Maintain focus and remain active on the computer for the full duration of assigned shifts.
• Perform other job-related duties as required.
• Note: This list is intended to outline the general nature of the role and does not encompass all responsibilities or skills associated with this position.

Requirements

• High school diploma, equivalent, or currently enrolled in high school.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to use web-based database tools.
• Strong communication and interpersonal skills.
• Effective decision-making and problem-solving abilities.
• Quick learner with the ability to adapt to new processes.
• Clear, articulate speaking voice and ability to read call scripts.
• Strong organizational skills with the capacity to manage a high volume of dispatch calls.
• Reliable, punctual, and committed to consistent performance.
• Positive team contributor with a willingness to embrace Auxillium’s supportive culture.

Skills

Required

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Web-based database tools
• Communication
• Interpersonal skills
• Decision-making
• Problem-solving
• Quick learning
• Adaptability
• Clear speaking voice
• Reading call scripts

Benefits

• Auxillium offers a competitive benefits package for full-time employees, including:
• Paid time off
• 401(k)
• Medical, dental, and vision insurance