Korean Bilingual Office Admin - Entry Level at BTI Solutions in Ellabell, GA

Job description

• The Admin & Billing (Sr.) Specialist is responsible for supporting daily administrative operations, customer billing processes, driver settlement validation, and operational documentation management for the SCM Operations team.
• This position plays a critical role in ensuring accurate and timely invoicing, maintaining operational records, validating billing and settlement data, supporting customer reporting requirements, and coordinating administrative activities between Operations, Finance, Customers, and Drivers.
• At the Senior Specialist level, this position serves as a subject matter resource for billing processes, supports complex customer accounts, assists with process improvements, and helps train and guide junior team members to ensure operational accuracy and efficiency.

Responsibilities

• • Process daily customer billing and invoicing activities for transportation and logistics services.
• • Review and validate PODs, shipping records, dispatch documentation, customer portals, EDI transactions, and supporting billing documents.
• • Ensure accurate application of contracted rates, fuel surcharges, detention, demurrage, chassis usage, storage fees, and other accessorial charges.
• • Enter, maintain, and verify billing data within Transportation Management Systems (TMS) and internal databases.
• • Monitor billing status and proactively resolve missing documentation or unbilled shipments.
• • Support month-end revenue reconciliation and billing close activities.
• • Serve as the first escalation point for complex billing issues, customer-specific requirements, and invoice discrepancies.
• • Validate operational cost drivers including fuel charges, mileage-based billing, and equipment usage fees.
• • Review weekly driver settlements for completeness and accuracy.
• • Validate mileage, dispatch records, fuel reimbursements, accessorial pay, and settlement adjustments.
• • Compile and maintain supporting settlement documentation.
• • Coordinate with Operations, Safety, and Payroll teams to resolve settlement discrepancies.
• • Ensure settlement submissions are completed accurately and within established deadlines
• • Maintain operational records, customer files, contracts, rate sheets, and supporting documentation.
• • Prepare operational reports, KPI summaries, billing status reports, and administrative tracking logs.
• • Assist with customer onboarding documentation and operational setup requirements.
• • Coordinate document retention and compliance with company recordkeeping standards.
• • Support office administrative functions, including scheduling, correspondence, filing, and internal reporting activities.
• • Assist management with special projects, audits, and operational reporting requests.
• • Communicate professionally with customers regarding billing inquiries, documentation requests, and invoice corrections.
• • Collaborate with Operations, Dispatch, Customer Service, Finance, and Payroll teams to ensure accurate information flow.
• • Support timely resolution of customer disputes and aging receivables.
• • Maintain strong working relationships with internal and external stakeholders.
• • Identify opportunities to improve billing accuracy, operational efficiency, and documentation workflows.
• • Support implementation of TMS enhancements, automation initiatives, and process standardization projects.
• • Assist with development and maintenance of SOPs, work instructions, and training materials.
• • Support onboarding and training of new Billing and Administrative team members.

Requirements

• • 3+ years of experience in billing, invoicing, transportation administration, logistics operations support, accounting operations, or related fields.
• • Strong understanding of transportation documentation and billing processes.
• • Intermediate to advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis functions.
• • Excellent organizational skills and attention to detail.
• • Ability to manage multiple priorities in a fast-paced transportation environment.
• • Associate’s or Bachelor’s degree in Business Administration, Accounting, Finance, Logistics, Supply Chain Management, or a related field.
• • Experience in transportation, logistics, drayage, trucking, intermodal, or supply chain industries.
• • Experience with TMS platforms such as Turvo, PCS, McLeod, or similar systems.
• • Familiarity with accounting systems such as QuickBooks, NetSuite, SAP, or equivalent platforms.
• • Experience supporting customer billing audits, revenue reconciliation, or operational reporting.

Skills

Required

• Excellent organizational skills
• Attention to detail
• Ability to manage multiple priorities
• Professional communication
• Collaboration
• Strong working relationships

Benefits

• • Medical Insurance: 85% company-paid
• • Dental & Vision Insurance: 80% company-paid
• • Life, Short-Term Disability (STD), Long-Term Disability (LTD): 100% company-paid
• • Paid Time Off (PTO): 80 hours annually
• • Sick Leave: 40 hours annually
• • Paid Holidays: 11 days annually
• • Retirement: 401(k) with 4% of company match
• Pay Range: $52,000 – $62,000 / year