Medical Office Appointment Clerk (27771) at Laredo Technical Services, Inc. in Offutt AFB, NE - Offutt AFB, NE 68113

Job description

• Overview
• OFFUTT AFB
• 55th Medical Group
• Ehrling Bergquist Clinic
• 2501 Capehart Road
• Offutt AFB, Nebraska 68113
• POSITION TIMING: Immediate hire upon completion of all background and security investigations.

Responsibilities

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests.
• Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using T-Metrics or MHS Genesis.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
• May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes T-Metrics/MHS Genesis system tools (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
• Validates basic MHS Genesis patient demographic information prior to booking appointment for patients. Makes required updates.
• Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities.
• Provides patient with specific visit instruction.
• Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using T-Metrics or MHS Genesis per individual clinic guidelines.
• If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.

Requirements

• Minimum typing speed of 50 WPM is required.
• Speak and understanding the English language.
• Standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• At least 6 months of experience in medical office scheduling.
• Customer Service Training/experience preferred.
• High school diploma or General Educational Development (GED) equivalency.
• Medical terminology desired.

Skills

Required

• Telephone etiquette
• Typing speed of 50 WPM
• T-Metrics
• MHS Genesis

Benefits

• Competitive salary based on experience and technical qualifications
• Health, Dental, and Vision insurance
• 401(k) Retirement Plan
• Vacation
• Sick Leave
• Disability & Life Insurance
• New Year’s Day
• Martin Luther King, Jr. Day
• Presidents Birthday
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day
• $19.00 - $19.50 Hourly