Customer Service Supervisor at TruGreen in Lees Summit, MO 64064

Job description

• TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
• Supervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. Ensures that all policies and procedures adhered to and call standards are met. Handles and resolves escalated customer complaints and issues. Provides training and feedback to customer service representatives.

Responsibilities

• Monitor activities of associates as needed to ensure maximum efficiency of the team.
• Ensures that all policies and procedures are adhered to and call standards are met.
• Handles and resolves escalated customer complaints and issues
• Ensure adherence to work schedule.
• Provides coaching and call support to associates.
• Evaluates staff performance administers disciplinary actions consistent with company policy.
• Interviews and hires customer service associates.
• May travel on business for meetings or events as needed.

Requirements

• Associate’s degree and 3+ years of customer service or related experience required, or an equivalent combination of education and experience.
• 1-2 years of supervisory or management experience required.
• Knowledge of customer service practices and processes
• Supervisory management and leadership skills, including coaching and performance management
• Organizational and process management and leadership skills
• Written and verbal communication skills, including delivering presentations
• Business process analysis skills
• Attention to detail and analytical skills
• Ability to operate independently and collaboratively within a team
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Skills

Required

• Business process analysis skills

Benefits

• $43,528.00 - $72,546.00
• This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.