Senior Program Manager, PMO at Broadvoice in Remote (United States); Portugal

Job description

• We are seeking a highly organized and detail-oriented Senior Program Manager, Program Management Office (PMO) to manage and lead our program management function. This is a ground-floor opportunity to build the PMO as a one-person office initially, with potential to scale as our organization grows. In this role, you will partner closely with Product, Engineering, and cross-functional leaders to drive alignment, ensure delivery discipline, and bring visibility to key initiatives across our UCaaS and CCaaS portfolio.

Responsibilities

• Establish the PMO function, defining lightweight processes and governance tailored to an agile SaaS delivery model.
• Partner with product, engineering, and business leaders to plan, track, and report on key initiatives across UCaaS and CCaaS product lines.
• Develop and maintain dashboards, status reporting, and program metrics to ensure visibility for leadership.
• Facilitate cross-team alignment, identifying and resolving delivery risks and dependencies.
• Support quarterly and monthly planning cadences, ensuring priorities and resourcing are aligned.
• Drive consistency in program execution without introducing unnecessary bureaucracy.
• Serve as the single point of contact for program and portfolio reporting, scaling the function over time as needed.

Requirements

• Bachelor's degree in Business, Computer Science, Engineering, or a related field (Master's degree or PMP certification a plus).
• 5+ years of experience in program or project management, with at least 3 years in a SaaS or cloud-based technology company.
• Demonstrated ability to be highly organized, detail-oriented, and effective at managing multiple priorities simultaneously.
• Familiarity with agile delivery frameworks (Scrum, Kanban, or SAFe) and experience adapting governance to agile environments.
• Experience managing programs in UCaaS, CCaaS, or related communications technology preferred.
• Self-starter comfortable operating as a one-person PMO, building structure from the ground up.
• Proficiency with program tracking tools (Jira, Confluence, Smartsheet, or similar).

Skills

Required

• Program management
• Project management
• Highly organized
• Detail-oriented
• Managing multiple priorities
• Self-starter

Benefits

• We're not just building communication tools, we're creating the future of connection. And we need people who want to build it with us.
• Own Your Growth
• No cookie-cutter career paths here. Sharpen your technical edge, step into leadership, or chart a course you haven't even mapped yet. You'll get real mentorship, real resources, and the autonomy to own your outcomes.
• A Team Built Different
• Diverse. Inclusive. Real. This is a culture that invests in people, not just performance metrics. You'll be surrounded by people who've got your back and push you to do better work.
• Impact You Can Point To
• Your ideas won't get lost in the shuffle. You'll have the backing of a product that competes well, and a direct hand in transforming Broadvoice into a CX powerhouse in the channel.