Sales Associate at La Senza in Vernon BC

Job description

• At La Senza, we celebrate confidence, community, and creativity. Our stores are collaborative spaces where we empower women, customers, and teammates to feel amazing in their own skin. You’ll join a high-energy team, learn fast, connect with customers, and have fun doing it.
• As a Sales Associate, you’re the face of La Senza. You bring energy, passion, and confidence to every customer interaction, creating exceptional experiences that build loyalty and drive results. You embody our brand values through expert product knowledge, teamwork, and a dedication to delivering an inspiring shopping environment.

Responsibilities

• Deliver exceptional, positive customer experiences that are effortless, inspiring, and memorable.
• Engage with customers to understand their needs and provide personalized recommendations.
• Demonstrate deep product knowledge and the La Senza selling model to achieve personal and store sales goals, including Sales Per Associate Hour (SPAH) and conversion metrics.
• Drive personal sales performance and contribute to store success through confident customer engagement.
• Demonstrate teamwork across all zones to ensure a seamless and consistent customer journey.
• Contribute to a fun, inclusive, and team-driven atmosphere that celebrates success and collaboration.
• Support daily store operations, including opening/closing tasks, cash handling, and register transactions (as assigned).
• Maintain visual presentation standards by keeping displays full, organized, and aligned with the brand guide.
• Replenish merchandise efficiently to ensure all sizes, colors, and styles are represented on the sales floor.
• Assist with merchandise preparation, including accurate ticketing, markdowns, markups, and promotional pricing.
• Uphold brand standards through proper handling of product transfers, damages, and compliance items.
• Maintain awareness of product availability and customer requests, sharing feedback with store leadership to improve assortment and service.
• Support loss-prevention initiatives by promoting a culture of honesty and connecting strong customer service with shrink reduction.
• Support Health & Safety policies to ensure a safe work environment.
• Take pride in the store’s appearance by maintaining cleanliness, organization, and attention to detail.
• Lead with professionalism, positivity, and pride in representing the La Senza brand.

Requirements

• Passion for fashion, retail, and creating memorable customer experiences.
• A genuine, confident, and energetic personality that inspires others.
• Strong communication and interpersonal skills with a focus on teamwork.
• Ability to thrive in a fast-paced environment and adapt to change.
• Self-motivation with a desire to learn, grow, and achieve results.
• Flexibility and availability to work a retail schedule (days, evenings, weekends, holidays, and non-business hours as required).
• Previous retail or customer service experience an asset, but not required — we’ll train you!

Skills

Required

• Communication
• Interpersonal skills
• Teamwork
• Adaptability
• Self-motivation
• Professionalism
• Positivity
• Energy
• Cash handling
• Register transactions
• Visual presentation standards
• Loss-prevention initiatives

Benefits

• Competitive hourly pay and a 50% employee discount — share the confidence with your wardrobe.
• On-the-job training, coaching, and learning opportunities to help you grow.
• Recognition programs and a values-driven culture where your voice matters.
• A supportive, inclusive, and positive team environment built on respect and trust.