Customer Service Scheduling Agent at Courtesy Chevrolet Phoenix in Phoenix, AZ

Job description

• We’re looking for a Service Scheduling Agent to be the friendly, professional voice of Courtesy Automotive Group’s Service Department. This person will handle inbound and outbound service calls, schedule appointments, and provide exceptional customer experiences every step of the way. Someone bilingual in English and Spanish is preferred. If you’re someone who thrives on helping people, communicates with confidence, and enjoys working in a fast-paced, team-oriented environment — this could be the perfect fit. There is an hourly base rate of $16.00 per hour plus commission.

Responsibilities

• Answer inbound service calls and assist customers with scheduling appointments.
• Make outbound calls to confirm appointments, follow up on recommendations, and contact declined services.
• Listen carefully to customer concerns and accurately document details in the system.
• Coordinate with service advisors and technicians to ensure smooth appointment flow.
• Maintain a friendly, professional demeanor while handling multiple calls and inquiries.
• Update customer records, verify information, and follow dealership processes.
• Work collaboratively with teammates and management to meet department goals.
• Provide accurate information on dealership services, promotions, and policies.

Requirements

• Excellent communication skills — clear, confident, and professional on the phone.
• Strong customer service mindset with patience and empathy.
• Positive, upbeat, and professional attitude — even under pressure.
• Active listening skills with the ability to understand and meet customer needs.
• High attention to detail — accurate data entry and appointment scheduling.
• Reliable and punctual — shows up on time, ready to work, and follows through.
• Comfortable using phones and computers simultaneously while multitasking efficiently.
• Team player who works well in a fast-paced dealership setting.
• Coachable and eager to learn dealership systems and processes.
• Strong organizational and time management skills.
• Previous experience in a call center, BDC, or customer service role.
• Basic understanding of automotive service scheduling or dealership operations.
• Familiarity with CRM systems or appointment scheduling software

Skills

Required

• Excellent communication skills
• Strong customer service mindset
• Patience and empathy
• Positive and professional attitude
• Active listening skills
• High attention to detail
• Reliable and punctual
• Team player
• Coachable and eager to learn
• Strong organizational skills
• Time management skills

Preferred

• Bilingual English and Spanish
• Call center experience
• Customer service experience
• Automotive service scheduling knowledge
• Dealership operations knowledge
• CRM systems familiarity

Benefits

• Competitive compensation.
• Paid time off.
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.