Full-Time Senior Sales Associate (Melbourne Central) at POP MART in Melbourne
- Company: POP MART
- Location: Melbourne
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $63,500 + Super + Monthly Incentives
- Experience: 2+ years
Overview
POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for an experienced and motivated Senior Sales Associate to join our growing retail team.
Job description
- POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for an experienced and motivated Senior Sales Associate to join our growing retail team.
- This role is ideal for a strong retailer who enjoys taking ownership, leading by example, and supporting store leadership. As a Senior Sales Associate, you'll act as a key support partner to the Store Manager and Assistant Store Manager, helping drive daily operations, uphold store standards, and confidently lead shifts when required.
Responsibilities
- Lead Shifts & Support Store Leadership
- Take ownership of daily store operations during assigned shifts
- Open and close the store in accordance with company procedures
- Act as the senior team member on duty when Store Management is not present
- Support the Store Manager and Assistant Store Manager in delivering key business objectives
- Make confident decisions and resolve operational or customer issues as they arise
- Ensure company policies, procedures and store standards are consistently upheld
- Deliver Outstanding Customer Experiences
- Lead by example in delivering exceptional customer service
- Build genuine connections with customers, fans and collectors
- Share product knowledge and introduce new collections with confidence
- Drive sales through upselling, cross-selling and customer engagement
- Handle customer enquiries and escalations professionally and effectively
- Support Team Performance
- Support the onboarding and training of new team members
- Provide coaching and day-to-day guidance to Sales Associates
- Lead by example and set the standard for customer service and store execution
- Help foster a positive, accountable and high-performing team culture
- Support productivity and service standards during peak trading periods and major product launches
- Maintain Operational Excellence
- Support inventory accuracy, stock management and merchandising standards
- Assist with stocktakes, deliveries and product launches
- Monitor store presentation and take ownership of maintaining a customer-ready environment
- Process transactions accurately and support loss prevention initiatives
- Ensure opening, trading and closing routines are completed accurately and on time
Requirements
- An experienced retailer who enjoys taking ownership and responsibility
- Passionate about customer service and creating memorable experiences
- A natural leader who leads by example and supports team success
- Confident making decisions and solving problems in a fast-paced environment
- Organised, reliable and detail-oriented
- Able to remain calm and focused during busy trading periods
- Passionate about retail, pop culture or collectibles
- Minimum 2 years' retail experience in a fast-paced customer-facing environment
- Previous experience as a Senior Sales Associate, Keyholder, Team Leader or similar role highly regarded
- Experience opening and closing a retail store
- Demonstrated ability to support, coach and motivate team members
- Strong understanding of retail operations, customer service and store standards
- Ability to take accountability for store performance during assigned shifts
- Strong communication and organisational skills
- Fluency in Mandarin is required, to cater for our local and tourist Chinese clientele
Skills
Required
- Fluency in Mandarin
- Fluency in English
- Retail experience
- Customer service
- Leadership
- Decision-making
- Problem-solving
- Organisational skills
- Communication skills
- Coaching and motivating team members
- Inventory management
- Merchandising
Benefits
- Work with products customers genuinely love - collectors, fans and families
- Weekly new releases keep every day exciting and fast-moving
- Opportunity to develop leadership skills within a growing global business
- Job security with a rapidly expanding retail brand
- Monthly product incentives (post-probation)
- Supportive, energetic and inclusive team culture
- Annual POP LAND (Beijing) pass
- A colourful, creative retail environment
About POP MART
Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.