RT Clapp, Service Advisor | No Weekends! at Main Street Auto in RT Clapp Automotive, Knoxville, TN

Job description

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• At National Automotive, we are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.
• Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.

Responsibilities

• - Greet customers and provide a warm, friendly, and professional atmosphere.
• - Act as the main point of contact for customers, understanding their concerns and requirements.
• - Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
• - Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
• - Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
• - Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
• - Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
• - Explain cost estimates to customers, providing clear and understandable explanations.
• - Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
• - Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
• - Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
• - Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
• - Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
• - Handle customer complaints professionally and escalate as necessary to resolve them effectively.
• - Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements

• - High school diploma or equivalent (additional automotive education or certification is a plus).
• - Proven experience as a Service Advisor in the automotive industry or a related field.
• - Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• - Strong organizational and time management abilities to handle multiple tasks efficiently.
• - Sound technical knowledge of automotive systems and repairs.
• - Proficient computer skills and familiarity with automotive software and systems.
• - Ability to work in a fast-paced environment while maintaining attention to detail.
• - Customer-oriented mindset with a commitment to delivering exceptional service.

Skills

Required

• Communication
• Interpersonal skills
• Organizational skills
• Time management
• Attention to detail
• Customer-oriented mindset
• Automotive systems and repairs
• Automotive software and systems

Benefits

• $640-$1500 per week plus.