Operations Lead & Labourer at 1-800-GOT-JUNK? in Edmonton, AB

Job description

• Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.
• Looking for an entry-level leadership opportunity where you can build valuable skills, earn performance-based income, and grow your career?
• We’re hiring an Operations Lead & Labourer to join our fast-paced team. This is an ideal opportunity for someone who has experience leading a team but is ready to take the next step into operations, sales, customer service, and people leadership.
• You do not need previous junk removal or operations management experience. If you’ve been a Team Lead, Shift Lead, Supervisor, Assistant Manager, or similar leader in retail, landscaping, food service, hospitality, or another fast-paced environment, your experience can translate extremely well to this role.
• You’ll lead from the front—working alongside your team in the field while developing skills in route management, sales, customer service, coaching, and business operations.
• This role is designed for someone who is ready to grow beyond a traditional frontline position.
• Team leadership and coaching
• Sales and estimating
• Customer service
• Route and operations management
• Performance management
• Revenue and productivity tracking
• Real-time decision-making and problem-solving
• As you develop your skills and demonstrate strong performance, there are opportunities to take on greater responsibility and advance within the company.
• If you’re motivated, enjoy working with people, and want to turn your previous team-lead or supervisory experience into a career in operations and management, this could be the opportunity for you.
• Apply today and start building your next career step with 1-800-GOT-JUNK?

Responsibilities

• Lead daily routes and help ensure jobs are completed safely, efficiently, and on schedule
• Work alongside your team to safely lift, load, and remove unwanted items
• Provide on-site estimates and confidently close sales
• Deliver an exceptional customer experience from arrival through job completion
• Serve as the first point of contact for team questions and real-time problem-solving in the field
• Train, coach, and support team members
• Monitor daily performance and help the team achieve revenue and productivity targets
• Communicate priorities and adapt quickly as schedules, customers, and job requirements change
• Balance hands-on physical work with leadership, customer service, sales, and operational responsibilities

Requirements

• 1–2+ years of leadership, supervisory, sales, customer service, or operations experience
• Previous experience as a Team Lead, Shift Lead, Supervisor, Assistant Manager, or similar role is highly valued
• Experience in retail, landscaping, food service, hospitality, construction, delivery, or other fast-paced environments is an asset
• Ability to multitask and effectively handle competing priorities while maintaining a positive customer and team experience
• Strong communication and problem-solving skills
• A results-driven, team-oriented mindset
• Ability to lead by example and stay productive in a physically demanding environment
• Ability to consistently lift 50+ lbs
• Valid Class 5 driver's licence and clean 3-year driving record
• Must be 19+

Skills

Required

• A results-driven, team-oriented mindset
• Ability to consistently lift 50+ lbs

Benefits

• Pay: $28–$35/hr average earning potential (starting at $19/hr base + Operations Bonus + Profit Share + Tips)