Call Center Representative at Spherion CT/RI/Western MA in East Providence, Rhode Island, United States
- Company: Spherion CT/RI/Western MA
- Location: East Providence, Rhode Island, United States
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $19/hr
- Experience: 1+ years
Overview
We are seeking a highly motivated and empathetic Customer Care Specialist to join our dedicated team. This is an onsite position that plays a critical role in providing exceptional support, resolving customer inquiries, and ensuring a positive brand experience through phone, email, and chat interact…
Job description
- We are seeking a highly motivated and empathetic Customer Care Specialist to join our dedicated team. This is an onsite position that plays a critical role in providing exceptional support, resolving customer inquiries, and ensuring a positive brand experience through phone, email, and chat interactions. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply.
Responsibilities
- Answering inbound customer calls, emails, and chats promptly and professionally.
- Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions.
- Managing and resolving complex customer complaints and inquiries with patience and diplomacy.
- Documenting all interactions and transactions accurately in the customer relationship management (CRM) system.
- Maintaining a high level of product and service knowledge to provide accurate information.
- Following established communication procedures, guidelines, and policies.
Requirements
- High school diploma or equivalent.
- Minimum of 1 year of experience in a customer service or call center environment.
- Exceptional verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with standard office software (e.g., Microsoft Office Suite).
- Ability to sit for extended periods and manage high call volumes efficiently.
- Experience with a major CRM system (e.g., Salesforce, Zendesk).
- Associate's or Bachelor's degree a definite plus!
Skills
Required
- Empathetic
- Patient
- Diplomatic
- Collaborative
- Motivated
- Microsoft Office Suite
- CRM systems (e.g., Salesforce, Zendesk)
Benefits
- Impactful Work: Be the front-line voice of our company, directly influencing customer satisfaction and loyalty.
- Skill Development: Gain valuable professional experience in communication, problem-solving, and relationship management.
- Supportive Team Environment: Work alongside a collaborative and friendly team committed to mutual success.
- Financial Recognition: Eligibility for an incentive recognition bonus for performance and goal achievement.
- Pay Rate: The expected hourly wage is $19/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications.
- Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE.
- Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility).