Front Desk Representative (3pm -11pm) at Kisco Senior Living in US-NC-Raleigh

Job description

• The Front Desk Representative at the Cardinal is responsible for delivering exceptional customer service while creating a warm, welcoming, and professional first impression for residents, families, guests, and team members. As the face of our community, this role plays a key part in fostering a friendly, secure, and engaging environment while supporting daily operations and ensuring every visitor feels valued from the moment they arrive .
• Schedule: Full Time | Monday - Friday 3pm -11pm
• Pay Range: $16.00/hr - $16.50/hr
• Paid Vacation / Sick Time / 7 Paid Holidays
• Excellent - Medical / Dental / Vision Benefits / 401K
• Free Meal each shift

Responsibilities

• Monitor residents and guests coming in and out of the community
• Assist residents with requests as needed
• Answer incoming calls
• Maintain a neat and clean front desk and entrance area
• Respond to emergencies and supply emergency personnel

Requirements

• Bring a smile to work every day
• Have excellent customer service skills
• 6 months to 1 year of front desk, receptionist or resident relations experience
• High school diploma or GED preferred
• Senior Living experience a plus
• Hotel experience a plus
• Basic competency in the use of multiple forms of technology, including: Microsoft Office
• applications, internet-based and custom applications
• Ability to work a flexible schedule, including evenings, nights, weekends and holidays as needed

Skills

Required

• Excellent customer service skills

Preferred

• Senior Living experience
• Hotel experience

Benefits

• Competitive pay
• A free meal per shift
• Healthcare Benefits including Vision & Dental (Full-time only)
• Matching 401k (Full-time only)
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities