Lead, Front End (FT) Boise at Boise Co-op Market in North End Store - Boise, ID 83702

Job description

• Salary Range
• Are you a natural leader who keeps checkout operations running smoothly while delivering exceptional customer service?
• Join our Front End team and support both customers and cashiers by ensuring accurate transactions, strong communication, and a consistent commitment to the Co-op’s values.

Responsibilities

• Provide accurate and efficient checkout by entering correct SKU, quantity, and weight information into the POS system.
• Engage customers warmly and offer membership information during transactions.
• Ask customers to Round Up for the monthly sponsored non-profit, reflecting our core values.
• Follow all cash handling and check receiving procedures to maintain till and safe accuracy.
• Uphold state regulations concerning the sale of alcoholic beverages.
• Monitor self-checkout stations, assist customers, and resolve concerns with calm professionalism.
• Assign registers, tasks, and job functions to cashiers for smooth Front End operations.
• Prepare and communicate daily huddle information to ensure cashiers have the tools and updates they need.
• Oversee cleanliness and organization of the Front End, foyer, and store entrance to maintain a safe, welcoming environment.
• Perform register drops and loans and prepare deposits according to established procedures.

Requirements

• Strong interpersonal and relationship-building skills.
• Excellent communication abilities that create a welcoming customer experience.
• Ability to quickly learn and retain information, including common PLU codes.
• Calm, objective approach to resolving issues and supporting staff under pressure.
• Efficient work habits suited to a fast-paced environment.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.
• High school diploma or equivalent.
• 1–3 years of retail cashier or customer service experience preferred, especially in a grocery environment.
• Must successfully complete a criminal background check.

Skills

Required

• POS system
• PLU codes
• Cash handling procedures

Benefits

• $18.00 - $18.00 Hourly