RQ00727 Business Analyst- Intermediate at Source Code in Toronto, ON, Canada

Responsibilities

• · Lead requirements gathering sessions with business stakeholders, application owners, risk teams, and ServiceNow platform teams to define scorecarding and attestation business needs.
• · Document and maintain detailed business requirements, user stories, process flows, use cases, and acceptance criteria for ServiceNow scorecard and attestation solutions.
• · Analyze existing governance, compliance, and certification processes and identify opportunities for automation and optimization using ServiceNow.
• · Define scorecard metrics, KPIs, compliance indicators, thresholds, weighting models, and reporting requirements aligned to organizational governance objectives.
• · Partner with stakeholders to establish business rules for scorecard calculations, exception handling, escalation workflows, and remediation tracking.
• · Gather and document requirements for attestation campaigns, including ownership certification, application reviews, technology standard compliance, CMDB validation, and risk-control attestations.
• · Collaborate with ServiceNow administrators, developers, and architects to translate business requirements into technical specifications and platform configurations.
• · Ensure attestation workflows include appropriate approval paths, certification schedules, notifications, reminders, escalation criteria, and audit requirements.
• · Define data quality requirements and validate source system integrations supporting scorecards, certifications, and governance reporting.
• · Conduct impact assessments and gap analyses for new scorecarding and attestation initiatives.
• · Develop business process maps documenting current-state and future-state workflows for governance and compliance activities.
• · Support the design and implementation of dashboards, reports, and executive scorecards within ServiceNow Performance Analytics and reporting capabilities.
• · Validate scorecard calculations, attestation outcomes, and reporting accuracy through testing and data analysis.
• · Create and execute User Acceptance Testing (UAT) plans and coordinate stakeholder testing activities.
• · Work with control owners, application owners, and technology teams to track remediation activities arising from scorecard findings and attestation results.
• · Monitor attestation completion rates, compliance trends, exceptions, and overdue certifications, providing analysis and recommendations to management.
• · Facilitate stakeholder workshops to align governance requirements, risk management objectives, and ServiceNow capabilities.
• · Ensure solutions meet audit, regulatory, and internal policy requirements while maintaining traceability of business requirements.
• · Produce business documentation, training materials, process guides, and communications supporting scorecarding and attestation programs.
• · Support ongoing process improvements by analyzing reporting trends, stakeholder feedback, and governance metrics

Requirements

• Experience gathering and documenting business requirements, creating user stories for process maps, ServiceNow Governance, Risk & Compliance (GRC), Integrated Risk Management (IRM), CMDB, Application Portfolio Management (APM), or Technology Portfolio Management (TPM) modules.
• Strong understanding of attestation, certification, scorecards, compliance, audit, risk management, and governance processes.
• Experience supporting UAT, data validation, and requirements traceability.
• Knowledge of ServiceNow workflows, Performance Analytics, reporting, dashboards, and platform capabilities.
• Strong stakeholder management, facilitation, analytical, and communication skills.
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• Experience gathering and documenting business requirements for ServiceNow Governance, Risk & Compliance (GRC), Integrated Risk Management (IRM), CMDB, Application Portfolio Management (APM), or Technology Portfolio Management (TPM) modules.
• Strong understanding of attestation, certification, compliance, audit, risk management, and governance processes.
• Experience defining KPIs, scorecards, compliance metrics, and executive reporting requirements.
• Proficiency in creating user stories, process maps, business requirements documents (BRDs), and functional specifications.
• Experience supporting UAT, data validation, and requirements traceability.
• Knowledge of ServiceNow workflows, Performance Analytics, reporting, dashboards, and platform capabilities.
• Strong stakeholder management, facilitation, analytical, and communication skills.
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Skills

Required

• Creating user stories for process maps
• Integrated Risk Management (IRM)
• CMDB
• Application Portfolio Management (APM)
• Technology Portfolio Management (TPM)

Benefits

• $75.10/hr - $90.12/hr Inc.
• $60.08/hr - $72.10/hr T4