Customer Relationship Associate (CRA) at HireNow Staffing, Inc. Direct Placement Online Services in Grapevine, Texas, United States

Job description

• Customer Relationship Associate (CRA)
• Company: HireNow Staffing (Direct Placement Partner)
• HireNow Snapshot
• HireNow Staffing is actively recruiting a seasoned, highly skilled Customer Relationship Associate (CRA) to join one of our valued client partners in Grapevine, Texas. This full-time onsite opportunity is ideal for an experienced transportation brokerage professional who thrives on business development, strategic account management, and delivering customized freight solutions across multiple transportation modes.
• The selected candidate will play a critical role in expanding customer relationships, generating new business, managing transportation accounts, and partnering with operations to ensure exceptional service while maximizing profitability.
• HireNow Staffing is recruiting a Customer Relationship Associate (CRA) who demonstrates the following:
• Minimum five years of non-asset freight brokerage experience
• Proven transportation business development and account management success
• Strong knowledge of freight pricing and transportation execution
• Experience managing Dry Van, Reefer, FTL, Specialized, Drayage, Intermodal, and Over-Dimensional freight
• Strong negotiation, communication, and relationship-building abilities
• Experience using Transportation Management Systems (TMS)
• Excellent customer service and problem-solving skills
• Ability to collaborate effectively with operations and carrier development teams
• Strong organizational skills with the ability to manage multiple customer accounts
• Meets all required qualifications while demonstrating several preferred qualifications

Responsibilities

• Generate new freight opportunities through proactive business development and relationship-building initiatives
• Develop, grow, and manage a portfolio of transportation brokerage accounts
• Expand existing customer partnerships through strategic account development and consultative sales
• Coordinate freight solutions including Full Truckload (FTL), Dry Van, Reefer, Intermodal, Drayage, Specialized Equipment, Over-Dimensional, and Multi-Modal shipments
• Develop competitive freight pricing strategies that balance customer satisfaction with company profitability
• Collaborate with Carrier Development and Operations teams to ensure successful shipment execution
• Build and maintain productive relationships with transportation carriers and logistics partners
• Resolve shipment issues, service disruptions, claims, and customer concerns with professionalism and urgency
• Monitor freight market conditions, transportation trends, and emerging business opportunities
• Maintain accurate customer records and activity using Transportation Management Systems (TMS) and CRM tools
• Deliver exceptional customer service while identifying opportunities to increase account revenue and long-term retention

Requirements

• Minimum 5 years of experience within a non-asset freight brokerage environment
• Proven business development, transportation sales, or account management experience
• Strong understanding of freight pricing, transportation execution, and brokerage operations
• Experience coordinating FTL, Dry Van, Reefer, Specialized, Intermodal, Drayage, and Over-Dimensional freight
• Strong negotiation, relationship management, and customer service skills
• Experience using Transportation Management Systems (TMS)
• Proficiency with Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong organizational, analytical, and problem-solving abilities
• Ability to work onsite in Grapevine, Texas
• U.S.-based applicants only
• Must be authorized to work in the United States
• The following will prevent candidates from moving forward in the hiring process:
• Frequent unexplained job changes or unstable employment history (jumpy resumes will not be accepted or interviewed)
• Less than five years of non-asset freight brokerage experience
• No transportation sales, brokerage, or account management experience
• Limited knowledge of freight pricing and transportation operations
• No experience using Transportation Management Systems (TMS)
• Inability to work onsite in Grapevine, Texas
• Applicants requiring employment sponsorship
• Candidates who do not meet the core qualifications listed for this position
• Transportation brokerage professionals with operational execution experience
• Strong background in freight account management and carrier development
• Asset-based transportation experience
• Experience managing high-volume customer portfolios
• Existing transportation industry relationships and business network
• Strong understanding of transportation regulations and logistics best practices
• Demonstrated record of revenue growth and customer retention
• Extensive transportation brokerage sales success with measurable revenue growth
• Strong existing network of transportation customers and carrier partners
• Experience managing complex freight solutions across multiple transportation modes
• Ability to identify strategic business opportunities while growing existing accounts
• Strong operational knowledge supporting transportation execution and customer satisfaction
• Excellent leadership, negotiation, and relationship management abilities
• Stable employment history demonstrating consistent performance, professionalism, and long-term career growth

Skills

Required

• Proficiency with Microsoft Office Suite

Preferred

• Operational execution experience
• Asset-based transportation experience
• Managing high-volume customer portfolios

Benefits

• Compensation: $60,000–$125,000 annually
• Benefits: Health, dental, and vision insurance; 401(k) with company match; paid time off; life insurance; short-term disability; long-term disability; paid parking
• Employment Type: Full-Time
• Work Location: Onsite – Grapevine, Texas
• Headcount: 1