Clinical Rehabilitation Operations & Patient Experience Director at HireNow Staffing, Inc. Direct Placement Online Services in Los Gatos, California, United States

Job description

• About the job Clinical Rehabilitation Operations & Patient Experience Director
• Clinical Rehabilitation Operations & Patient Experience Director
• Company: HireNow Staffing (Direct Placement Partner)
• HireNow Snapshot
• HireNow Staffing is actively recruiting a seasoned Clinical Rehabilitation Operations & Patient Experience Director to join one of our valued client partners. This full-time leadership opportunity is ideal for an experienced healthcare operations professional who excels at building high-performing clinical teams, optimizing operational performance, and delivering exceptional patient outcomes.
• The successful candidate will oversee the daily operations of a rehabilitation-focused patient care center, ensuring clinical excellence, regulatory compliance, operational efficiency, and outstanding patient satisfaction. This role requires a collaborative leader who can balance quality patient care with strategic business operations while developing and mentoring healthcare professionals.

Responsibilities

• Lead, mentor, and inspire clinical and administrative staff to cultivate a culture centered on patient care excellence and accountability.
• Direct day-to-day clinic operations, including staffing, scheduling, workflow optimization, and resource allocation.
• Ensure compliance with all federal, state, accreditation, and organizational healthcare regulations and quality standards.
• Monitor operational performance metrics and implement continuous improvement initiatives that enhance patient satisfaction and clinic performance.
• Partner with clinicians and interdisciplinary healthcare teams to achieve exceptional patient outcomes.
• Develop employee training programs, leadership coaching, and ongoing professional development initiatives.
• Evaluate staffing needs, workforce productivity, and operational efficiency while maintaining superior patient care standards.
• Analyze operational reports and identify opportunities to improve financial performance, patient access, and workflow efficiency.
• Foster a positive, collaborative workplace culture focused on engagement, accountability, and professional growth.
• Collaborate with executive leadership on strategic planning, organizational initiatives, and long-term clinic success.

Requirements

• Bachelor's degree in healthcare administration, Physical Therapy, Business Administration, or a related healthcare discipline.
• Minimum 5 years of progressive healthcare leadership or rehabilitation operations management experience.
• Demonstrated success leading multidisciplinary healthcare teams.
• Strong analytical, organizational, leadership, and problem-solving skills.
• Excellent verbal, written, and interpersonal communication abilities.
• Commitment to delivering exceptional patient-centered care.
• Current California professional licensure, where applicable.
• CAPTE certification or equivalent credential required if applicable to professional discipline.
• Authorized to work in the United States.
• Master's degree in healthcare administration, Business Administration, or related field.
• Leadership experience within outpatient rehabilitation, physical therapy, or musculoskeletal healthcare environments.
• Experience managing departmental budgets, productivity, staffing models, and operational performance.
• Strong knowledge of healthcare quality improvement and regulatory compliance initiatives.
• Proven success implementing operational improvements that increase efficiency and patient satisfaction.
• Stable career progression demonstrating increasing healthcare leadership responsibilities.
• Leadership experience in outpatient rehabilitation or physical therapy operations.
• Proven success improving patient satisfaction, employee engagement, and operational performance.
• Experience managing budgets, staffing plans, and clinic productivity metrics.
• Strong background implementing process improvement initiatives.
• Excellent executive communication and cross-functional leadership skills.
• Stable employment history demonstrating progressive leadership within healthcare operations.

Skills

Required

• Leadership
• Mentoring
• Communication
• Collaboration
• Problem-solving
• Organizational
• Healthcare operations management
• Regulatory compliance
• Quality improvement
• Budget management
• Staffing models
• Workflow optimization

Benefits

• Compensation: $100,000–$120,000 annually
• Benefits: Comprehensive medical, dental, and vision insurance; retirement savings plan; flexible scheduling; generous paid time off; professional development; career advancement opportunities; employer-sponsored benefits.
• Employment Type: Full-Time | Direct Placement
• Work Location: Onsite – Los Gatos, California
• Applicant Requirements: U.S.-based applicants only. Candidates must currently reside within commuting distance of Los Gatos or be willing to relocate. Authorized to work in the United States.