Senior Vice President of Operations Luxury & Lifestyle at Concord Hospitality Enterprises in Raleigh, NC

Job description

• Concord Hospitality is seeking a dynamic and strategic Senior Vice President of Operations - Luxury & Lifestyle, to lead our portfolio of hotels with a focus on performance excellence, associate engagement, and operational consistency. Reporting to the COO, this executive-level role will be responsible for overseeing a team of leaders, driving Concord’s culture and ensuring operational success across multiple regions.

Responsibilities

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.
• Strategic Leadership & Portfolio Performance
• Provide strategic leadership for a portfolio of luxury and lifestyle hotels, ensuring exceptional operational, financial, and guest experience performance while advancing the company’s mission to be a Great Place to Work for All.
• Partner with hotel leadership teams to execute long-term business strategies, capital investment plans, brand initiatives, renovations, and market repositioning efforts.
• Maintain strong relationships with owners, asset managers, brand partners, and corporate stakeholders to drive portfolio success.
• Luxury Operations & Brand Excellence
• Ensure each hotel delivers an authentic, market-driven luxury experience while maintaining brand standards, service excellence, and operational consistency.
• Oversee all aspects of hotel operations, including guest experience, food and beverage concepts, asset protection, and compliance with company and brand policies.
• Conduct regular property visits, evaluate performance trends, and implement corrective action plans as needed.
• Revenue & Financial Performance
• Provide oversight of revenue strategy and sales leadership to maximize profitability, market positioning, and rate integrity across the portfolio.
• Analyze financial results, guest satisfaction, and associate engagement data to identify opportunities, improve performance, and support informed business decisions.
• Prepare and present operational and financial reports for owners, corporate leadership, and other stakeholders.
• Talent Development & Culture
• Recruit, develop, and retain high-performing leaders who embrace a luxury service mindset and Concord’s culture and values.
• Lead succession planning, performance management, leadership development, and training initiatives, including onboarding and mentoring new General Managers.
• Foster positive associate relations environment while ensuring fair, consistent application of company policies and performance expectations.
• Leadership & Organizational Effectiveness
• Serve as a strategic advisor and resource for hotel leadership teams, helping resolve complex operational and human resources challenges.
• Build strong management teams capable of delivering exceptional results, innovation, and elevated guest experiences in a dynamic hospitality environment.
• Actively support and participate in company programs, events, and initiatives that strengthen organizational culture and performance.

Requirements

• Extensive multi-property leadership experience, preferably in full-service or upscale hotels.
• Proven ability to lead, coach, and develop large operational teams.
• Financial acumen with the ability to interpret complex data and drive results.
• Strong interpersonal skills and the ability to communicate across all organizational levels.
• Demonstrated success in driving associate engagement and guest satisfaction.
• Skilled in managing capital planning, compliance, and strategic growth initiatives.
• Willingness to travel frequently to support hotel teams and operations.

Skills

Required

• Willingness to travel frequently

Benefits

• At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:
• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities
• We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.
• “We Are Concord!”
• Pay Range: $226,600 - $283,200