Luxury Concierge Specialist at Hope’s Global Getaways in Lawrence, Kansas, United States

Job description

• We are seeking polished, detail-oriented individuals to join our remote team as Luxury Concierge Specialist. In this role, you will provide personalized support to clients seeking elevated vacation experiences by helping coordinate arrangements, research premium options, and manage important details with care.
• This opportunity is ideal for individuals who enjoy delivering attentive service, anticipating client needs, and creating a smooth planning experience from start to finish. Previous travel-industry experience is not required. Training and continued educational resources are provided.

Responsibilities

• Consult with clients to understand their preferred destinations, travel dates, interests, budget, lifestyle preferences, and special requests.
• Research high-quality resorts, luxury hotels, cruises, transportation, private services, excursions, tours, and unique experiences using approved resources.
• Assist with coordinating selected arrangements and keep confirmations, schedules, reservation details, and itinerary information organized and accurate.
• Provide concierge-style support by sharing updates, answering questions, following up on outstanding items, and assisting with routine adjustments or special requests.
• Review arrangements for accuracy, track important dates, maintain detailed client records, and continue expanding your knowledge of destinations and supplier offerings.

Requirements

• Excellent written and verbal communication skills
• Professional, polished, and service-oriented approach
• Strong attention to detail and organizational skills
• Ability to provide thoughtful and personalized client support
• Comfortable researching and evaluating premium options
• Ability to manage multiple client needs, follow-ups, and deadlines
• Willingness to learn digital platforms, supplier systems, and new processes
• Dependable follow-through and strong time-management skills
• Adaptable and resourceful when client needs or arrangements change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying countries

Skills

Required

• Basic computer proficiency

Benefits

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and training for individuals new to the industry
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to develop luxury service, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive and collaborative virtual team environment