Customer Support Specialist at Hope’s Global Getaways in Worcester, Massachusetts, United States

Job description

• We are looking for dependable, service-oriented individuals to join our growing remote team as Customer Support Specialist. In this role, you will assist clients with vacation-related questions, research available options, organize reservation details, and provide helpful communication throughout the planning process.
• This opportunity is open to beginners. Previous travel-industry experience is not required, and training, supplier education, and continued team support are provided.

Responsibilities

• Respond to client inquiries and learn about their vacation needs, dates, preferences, and budget
• Research accommodations, resorts, cruises, transportation, activities, tours, and other vacation options
• Help clients compare available choices based on their individual requests
• Assist with coordinating selected services through approved booking resources
• Provide reservation confirmations, schedules, itinerary information, and relevant travel details
• Support clients with routine booking changes, questions, and special requests
• Follow up on pending information, deadlines, and upcoming trip requirements
• Review reservation details for accuracy and completeness
• Maintain accurate client notes, booking records, and communication history
• Participate in ongoing supplier and destination education

Requirements

• Professional written and verbal communication skills
• Strong customer-service and listening abilities
• Organized with close attention to detail
• Able to manage multiple client requests and priorities
• Comfortable using online platforms and learning new digital tools
• Reliable, adaptable, and solution-oriented
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved country

Skills

Required

• Organized with close attention to detail

Benefits

• 100% remote opportunity
• Flexible part-time and full-time scheduling
• Training and onboarding for individuals new to the industry
• Ongoing team support and guidance
• Access to supplier and destination education
• Professional development and growth opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry benefits
• Supportive virtual team environment