RQ00198 - Sr. Business Analyst at Source Code in Toronto, ON, Canada

Job description

• Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.
• The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.

Responsibilities

• Demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement.
• Explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.

Requirements

• 5+ years experience ServiceNow CMDB data model (CSDM)
• 5+ years experience ServiceNow ITSM, ITOM discovery & Service Mapping
• ServiceNow CMDB data model (CSDM)
• ServiceNow ITSM, ITOM discovery & Service Mapping
• ServiceNow Agile 2.0
• ServiceNow ServicePortal
• Business application architecture
• Familiarity with Infrastructure (Windows Server, Linux), Virtualization (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
• Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.

Skills

Required

• ServiceNow CMDB data model (CSDM)
• ServiceNow Agile 2.0
• ServiceNow ServicePortal
• Business application architecture

Benefits

• $84.20/hr - $101.04/hr Inc.
• $67.36/hr - $80.83/hr T4