Commercial Lines Account Manager / Director at Orion Placement in Plymouth, Michigan, United States

Job description

• Take ownership of a meaningful commercial lines book and become a trusted insurance partner to business clients.
• Work with medium-sized commercial accounts where your coverage knowledge, responsiveness, and relationship-building skills will make a visible impact.
• Join an established independent insurance environment with access to multiple carriers and the flexibility to help clients find the right coverage solutions.
• Step into a role with room for experienced account managers to grow into greater client, service, and leadership responsibility.
• Become part of a close-knit, client-first team that values relationships, excellent service, teamwork, and doing business the right way.
• You will join a relationship-focused team where experienced insurance professionals can make an immediate impact. We value strong client service, collaboration, professional judgment, and people who take ownership of their work. For the right person, this opportunity offers the chance to build deeper client relationships, broaden commercial insurance expertise, and grow into increased leadership responsibility.

Responsibilities

• Manage and service a portfolio of medium-sized commercial lines accounts while building strong, long-term client relationships.
• Coordinate renewals, endorsements, certificates, policy changes, coverage reviews, and other ongoing account needs.
• Communicate with clients, carriers, and internal team members to keep accounts moving efficiently and accurately.
• Review commercial insurance policies and identify opportunities to strengthen coverage and improve client outcomes.
• Prepare renewal information, applications, proposals, and supporting documentation.
• Resolve coverage, billing, claims-support, and policy-service questions with professionalism and urgency.
• Help strengthen commercial lines processes, client retention, and service standards as your experience allows.
• Take on broader account leadership or service-management responsibilities for candidates with senior-level experience.

Requirements

• Strong commercial lines account management experience.
• Experience servicing medium-sized commercial accounts.
• Working knowledge of commercial insurance coverages, renewals, endorsements, certificates, and carrier processes.
• Strong client communication, organization, follow-through, and problem-solving skills.
• Ability to manage multiple accounts, deadlines, and priorities independently.
• Independent agency experience is preferred.
• Property and Casualty insurance licensing is preferred.
• Leadership or commercial lines service-management experience is a plus for Director-level candidates.

Skills

Required

• Commercial lines account management
• Strong client communication
• Organization
• Follow-through
• Problem-solving

Preferred

• Independent agency experience

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance