Network Administrator, Network Operations at CENIC in La Mirada, CA

Job description

• Reporting to the Manager, Network Operations, the Network Administrator is a full-time position.
• LOCATION: Hybrid

Responsibilities

• Monitor
• Proactively monitoring CENIC networks to detect problems and resolve them with assistance from Network Engineers as needed.
• Participate in daily triage shift rotation and respond to new alarms, emails, and tickets.
• Review and contribute to daily shift turnover reports
• Assist with proactive monitoring of pre-production devices and completing burn-in testing.
• Troubleshoot
• Problem troubleshooting and resolution, including interaction with carriers, vendors, and Network Engineers
• Open tickets for simple circuit bounces, continue to monitor, and then resolve.
• Assist Network Engineers with opening telco and TAC support tickets for outages.
• Customer Service
• Initial problem troubleshooting with CENIC associates, resolving issues with assistance from Network Engineers as needed
• Respond to service requests via phone and ticketing system
• Responsible for coordinating hub site access requests
• Assist with sending notifications to our community related to outages and maintenance.
• Maintenances
• Responsible for processing vendor and campus maintenance activities
• Coordinating shipment of equipment to associate and hub sites
• Coordinating the return of equipment to La Mirada
• Process non-impacting change control requests from senior engineering.
• Assist with post-maintenance tasks.
• Process Readiness and Decommissioning of new devices and circuits.
• Documentation
• Participation in updating and revising policies, procedures, technical reports, documentation, and internal training material
• Maintain accurate inventory for network equipment, which includes investigating and resolving inventory discrepancies.
• Continuous Improvement
• OKR Execution: Sets, monitors, and achieves OKRs that align with organizational goals.
• Identifies and implements data-driven enhancements to processes, systems, and outcomes.
• Tracks progress, adjusts plans as needed, and ensures measurable results.
• Special Projects
• Participate and assist in special projects involving operations and/or external groups within the organization.

Requirements

• Ability to prioritize and complete tasks assigned in a timely manner
• Strong interpersonal skills and ability to work well in a team-oriented environment
• Strong customer service orientation and/or ability
• Can think critically by approaching problems with a holistic approach.
• Motivated and proactive in learning new and existing technologies.
• Adept at understanding technical information and learning new concepts
• Independent worker with a high degree of self-motivation
• Keen attention to detail, avoiding shortcuts that may adversely impact the quality of work
• Ability to consider, understand, and prioritize security (and privacy, where applicable) principles, practices, and procedures in all aspects of your role with CENIC.
• 1-2 years of supporting customers and resolving issues in a live network production environment.
• Completed formal courses or earned recognized certifications in networking.
• Engineering education and/or equivalent work experience.
• Experience with installing, upgrading, and securing network equipment and services.
• Prepare announcements for maintenance activities or network outages.
• Experience with installing, upgrading, and securing network equipment and services.
• Experience using a ticketing system and network monitoring platform.
• CCNA, JNCIA, or CompTIA Network+ certification
• Basic knowledge of IP-based networking, including knowledge of routing protocols
• Familiarity with office productivity tools such as email, calendaring, and MS Office applications
• Basic knowledge of computers and network security,

Skills

Required

• Strong interpersonal skills
• Team-oriented
• Customer service orientation
• Critical thinking
• Proactive learning
• Self-motivation
• Attention to detail
• Security and privacy awareness
• Network monitoring
• Troubleshooting
• Ticketing systems
• IP-based networking

Benefits

• Company Culture: Small teams and a collaborative environment create opportunities to make a large impact in a small organization.
• Community Engagement: We work with research and education institutions in the largest state economy in the United States. Your work has meaning.
• Generous Health Benefit Package: We value our employees' wellness. We offer a variety of medical, dental, and vision benefits. We have you covered with life, short-term, and long-term insurance. We also offer pet insurance at a discount.
• Paid Time Off: We offer liberal vacation and sick leave, plus 15 paid holidays.
• Investment in Your Future: CENIC contributes to your 403(b) even if you don't. We also offer matching contributions. Pre-tax and Roth options are also available.