Customer Support Travel Advisor at Hope’s Global Getaways in Salisbury, Maryland, United States

Job description

• Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
• Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
• We are seeking dependable, customer-focused individuals to join our remote team as Customer Support Travel Advisor. This role combines client service, vacation research, and reservation coordination to help travelers confidently plan experiences that match their preferences, schedules, and budgets.
• You will work directly with clients to understand their vacation needs, research suitable options, assist with booking arrangements, and provide ongoing support throughout the planning process. No previous travel industry experience is required, and training is provided.

Responsibilities

• Connect with clients to understand their destination interests, vacation preferences, dates, and budgets
• Research and compare hotels, resorts, cruises, transportation, tours, excursions, and other vacation options
• Present relevant recommendations based on individual client requests
• Assist with coordinating reservations through approved supplier and booking platforms
• Review confirmations, traveler information, and reservation details for accuracy
• Respond to client questions and provide timely updates throughout the planning process
• Assist with routine booking modifications and service-related requests
• Maintain organized client records, communications, and reservation documentation
• Stay current on destination information, supplier offerings, promotions, and booking procedures
• Participate in ongoing training and team development

Requirements

• Strong written and verbal communication skills
• Customer-focused and comfortable assisting clients
• Good organizational skills and attention to detail
• Ability to research information and compare multiple options
• Comfortable using computers, online platforms, email, and digital communication tools
• Ability to manage responsibilities independently in a remote environment
• Reliable internet access
• Willingness to learn new systems, destinations, and supplier resources
• Must be at least 18 years of age
• Must reside in and be legally eligible to work in an approved region, including the United States, United Kingdom, Mexico, Australia, or Spain or other qualified regions

Skills

Required

• Reliable internet access

Benefits

• Fully remote opportunity
• Flexible scheduling
• Training provided for individuals new to the industry
• Ongoing team support and educational resources
• Access to approved booking tools and supplier resources
• Travel-related discounts and industry perks
• Incentive opportunities
• Opportunities for continued professional growth