Customer Service Specialist at Workway in Dallas, TX

Job description

• We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Customer Service Specialist opportunity with a nationally recognized healthcare system that combines cutting-edge medical innovation with compassionate, patient-centred care, offering rewarding career growth in a supportive environment.
• The Customer Service Specialist is responsible for the specific duties listed below.

Responsibilities

• Answering phones for public and internal customers (employees, patients, visitors), documenting and dispatching work requests.
• Filling in for CR1 staff on any shift as needed.
• Monitoring environmental alarms, including doors, gates, parking lot intercoms, and CCTV.
• Assisting with workflow and assignments for patient transporters.
• Leading or participating in departmental projects and special assignments.
• Providing feedback to leadership to improve processes, increase efficiencies, and maximize department performance.
• Performing all duties in a competent, professional, and courteous manner, with flexibility for reassignment of duties as directed by management.

Requirements

• Strong computer skills, including the ability to operate cameras.
• Excellent customer service orientation with strong interpersonal skills.
• High School Diploma or GED equivalent.
• Minimum of one (1) year of relevant experience.
• Proficiency in Microsoft Office Suite.
• Experience in administrative support, customer service, healthcare, call center, or dispatch services.

Skills

Required

• Proficiency in Microsoft Office Suite.

Benefits

• Pay Rate: $18.00 per hour.
• Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.