Customer Service Representative L2 at LGC in Manchester, NH, United States
- Company: LGC
- Location: Manchester, NH, United States
- Posted: Sep 18, 2026
- Type: Full-time
Overview
As a Customer Service Representative, you will be responsible for meeting customers’ requirements by completely and correctly communicating their needs. They will also ensure order processes are supported with accuracy, speed, and efficiency.
Job description
- As a Customer Service Representative, you will be responsible for meeting customers’ requirements by completely and correctly communicating their needs. They will also ensure order processes are supported with accuracy, speed, and efficiency.
Responsibilities
- Work with the Customer Service team on specific order support projects
- Organizing and dispersing customer inquiries
- Ensure order specific requirements are promptly communicated to appropriate departments
- Prepare and provide documents based on customer requests.
- Ensure orders are correct and up to date
- Identify improvement opportunities and participate in establishing the department's performance metrics and CI programs
Requirements
- College Diploma in science, business or customer service
- Commercial experience working in customer service or similar roles preferred
- Experience using an ERP system such as Service Cloud would be an asset
Skills
Required
- Customer service
- Communication
- Organization
- Attention to detail
- ERP system (Service Cloud)
Benefits
- Competitive compensation with strong bonus program
- Comprehensive medical, dental, and vision benefits for employees and dependents
- FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
- Deductible Buffer Insurance and Critical Illness Insurance
- 401(k) retirement plan with matching employer contribution
- Company-paid short- and long- term disability, life insurance, and employee assistance program
- Flexible work options
- Pet Insurance for our furry friends
- Enhanced Parental leave of 8 additional weeks
- PTO that begins immediately
- Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!
About LGC
LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world. LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.