Accounts Receivable Specialist at Westminster-Canterbury on Chesapeake Bay & Senior Options, LLC in Virginia Beach, VA

Job description

• Location: 3100 Shore Drive Virginia Beach, VA 23451
• Reports to: Accounts Receivable Supervisor
• FLSA: Non-Exempt, Hourly
• Schedule: Full-time: Monday - Friday 8:00am - 4:30pm ; May require weekends/overtime to meet deadlines

Responsibilities

• Responds promptly and professionally to inquiries and complaints, ensuring timely resolution and a resident-first approach.
• Discusses, answers, and resolves resident questions related to monthly service fees, meal plans, absence credits, additional charges, and other billing items.
• Maintains an accurate and up-to-date resident census by verifying all admissions, discharges, transfers, and leaves of absence in the Electronic Medical Records (EMR) system.
• Resolves census discrepancies and ensures that all billing reflects accurate residency status and service levels.
• Enters new resident data into the EMR system, including recurring charges, housekeeping and meal credits, and payer sequencing for insurance billing.
• Processes resident service changes and updates such as credit requests, service cancellations, address changes, contact information, and insurance updates, as requested by residents or department managers.
• Sets up new and existing residents on ACH payments; prepares and submits monthly ACH files to the bank for processing.
• Performs collection activities for delinquent private pay accounts, including sending statements, making follow-up calls, and conducting estate research as needed to resolve outstanding balances.
• Processes account refunds accurately and timely, ensuring compliance with internal procedures.
• Maintains accounts receivable benchmarks and key performance indicators (KPIs), keeping non-current receivables at or below prescribed targets.
• Completes month-end close procedures to ensure timely generation and distribution of resident billing statements, meeting the goal of delivery by the 5th business day of each month.
• Prepares and distributes both electronic and paperless billing statements; prints and delivers monthly statements to residents when applicable.
• Works directly with Electronic Medical Records Specialists to identify and correct billing or system-related issues.
• Maintains non-current receivables at or below prescribed targets
• Performs month-end close procedures as scheduled, to issue residents statements by the 5th business day of each month.
• All other duties as assigned.

Requirements

• Consistently produce accurate, thorough, and reliable work while maintaining attention to detail.
• Evaluate information, identify concerns, determine appropriate solutions, and exercise sound judgment.
• Communicate clearly, professionally, and respectfully while providing responsive, courteous, and solution-focused service to residents, families, team members, and other stakeholders
• Effectively organize and prioritize work, manage competing responsibilities, meet deadlines, and follow through on commitments.
• Work effectively across departments, share information appropriately, and contribute to a positive and productive team environment.
• Appropriately handle sensitive financial, resident, and organizational information while maintaining confidentiality and professionalism.
• Learn and effectively use required technology and systems while adapting to changing priorities, processes, and organizational needs and remaining open to feedback and continued development.
• Required
• A minimum of 2 years accounts receivable experience
• A minimum of 2 years of demonstrated customer service experience
• Demonstrate proficiency in Microsoft Office and Google Suite, with the ability to create spreadsheets (in both Excel and Sheets) by effectively manipulating data and presenting it in an understandable and useful format
• Ability to handle multiple tasks simultaneously and react quickly under stringent time frames to meet fixed deadlines
• Willingness to receive annual flu vaccine during flu season (Oct-May)
• Associate’s Degree in Business or Healthcare-related field
• Previous experience in healthcare billing within a long-term care or Life Plan Community environment.
• PointClickCare experience.
• Prior experience creating presentation materials and delivering presentations to diverse audiences (Board, Residents, etc.)

Skills

Required

• Accounts receivable experience
• Customer service experience
• Microsoft Office proficiency
• Google Suite proficiency
• Spreadsheet creation in Excel and Sheets
• Data manipulation and presentation

Preferred

• Healthcare billing experience
• PointClickCare experience
• Presentation creation and delivery

Benefits

• Compensation Range: $20.61 - $24.21 per hour (based on relevant experience)
• Medical, Dental, Vision Insurance (Available Day One!)
• Life & Disability Insurance (Short- and Long-Term)
• Retirement Plan with Employer Match
• Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
• Tuition Assistance + Scholarships for You & Your Family
• Employee Assistance Program (EAP)
• Legal/Identity Theft Protection Plans
• Team Member Discounts
• Career Growth & Leadership Development Opportunities