Customer Service Representative at Coen Ribbens in Fernandina Beach, FL, USA
- Company: Coen Ribbens
- Location: Fernandina Beach, FL, USA
- Posted: Sep 18, 2026
- Type: Full-time
Overview
Provides customer service and assistance to customers and other departments regarding water utilities Answers the phone and provides counter assistance by answering questions and providing information, researching billings or other data, taking payments for services, processing the information and p…
Responsibilities
- Provides customer service and assistance to customers and other departments regarding water utilities
- Answers the phone and provides counter assistance by answering questions and providing information, researching billings or other data, taking payments for services, processing the information and printing receipts, and entering required data into electronic systems.
- Sets up and schedules service terminations by creating new accounts and service orders, updating customer accounts, taking payment arrangements and processing termination requests and cutoff processes.
- Processes information and/or monies received by entering information into the computer, posting transactions, verifying monies received.
- Expected to consistently perform daily tasks in a call center environment, requiring strict schedule adherence, while allowing schedule flexibility to meet business needs (nights, weekends, holidays, etc.). Daily tasks are repetitive and require long periods of time sitting in a cubicle area.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Requirements
- Bilingual highly preferred
- Proven customer service experience
- Exceptional verbal and written communication skills
- A working knowledge of Microsoft Office programs
- Knowledge necessary to understand basic operational, technical, or office processes.
- A level of knowledge equivalent to four years of high school or equivalency.
Skills
Required
- Proven customer service experience
Preferred
- Bilingual
Benefits
- Compensation and Benefits: Pay is commensurate with experience and market-reflective. US Water/USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay and 401(k) with company match.
About Coen Ribbens
U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 950 employees in twenty states.