Accounts Receivable Specialist at AMG | Association Management in Bellevue, WA

Responsibilities

• Lockbox/Bank Deposits
• ACH setup and processing
• Prepare and process refund requests to include, but not limited to, refundable deposits, account overpayments or non-homeowner refunds
• Prior owner balance review; research of overpayment for refund initiation
• Review and generate (as necessary) account adjustments/waivers
• Point of contact for owner payment research and/or adjustments due to misapplied funding
• Primary contact for all urgent deposits
• Primary contact for any residential payment received in corporate office
• Primary contact for processing bank exceptions
• Primary contact for processing bank return items (pulled from Document Center)
• Other projects/tasks as outlined by department leader
• Lockbox upload
• Process monthly ACH
• Bank deposits
• Homeowner scanned payments
• Legal and/or builder payments
• Communicate and collaborate with team members regarding daily review of bank exceptions to provide responses within 24 business hours
• Communicate and collaborate with team members regarding daily review of bank return items (pulled from Document Center) to process within 24 business hours
• Review, research and process refund requests distributed to the ‘Owner Refund’ email distribution folder daily
• Review, research and process adjustments distributed to ‘Owner Waiver’ email distribution folder daily
• Review, research and process missing payment corrections distributed to ‘Payment Research’ email distribution folder daily
• Establish owner ACH accounts, upon request
• Pull prior owner balance reporting to identify accounts for review, research and processing return of funds to reduce liability of unclaimed funds
• Generate new resident coupons, as needed
• All other projects as deemed necessary for the maintenance of accounts as outlined by supervisor.

Requirements

• If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits.

Skills

Required

• Communication
• Collaboration
• Prioritization
• Attention to detail
• Lockbox/Bank Deposits
• ACH setup and processing
• Bank exceptions processing
• Bank return items processing
• Refund processing
• Account adjustments/waivers
• Payment research

Benefits

• • Comprehensive benefits package including medical, dental, and vision
• • Wellness program
• • Flexible Spending Accounts
• • Company-matching 401k contributions
• • Paid time off for vacation, holidays, medical, and volunteering
• • Paid parental leave
• • Training and educational assistance
• • Support programs, including Employee Assistance Program and Calm Health
• • Optional benefits including short- and long-term disability, life insurance, and pet insurance.
• • Most importantly, a caring team who is dedicated to your success!