High-Touch Client Advisor at Hope’s Global Getaways in Ankeny, Iowa, United States

Job description

• We are seeking polished, relationship-focused individuals to join our remote team as High-Touch Client Advisor. In this role, you will provide attentive support to clients who value personalized communication, organized planning, and a smooth experience from the first conversation through final trip preparation.
• You will help clients explore suitable options, coordinate selected services, and keep important details on track throughout the planning process. Previous travel-industry experience is not required. Training and continued educational resources are provided.

Responsibilities

• Build rapport with clients and learn about their preferred destinations, travel dates, interests, budget, priorities, and special requests.
• Research and compare premium resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation options using approved resources.
• Assist with coordinating selected arrangements while keeping reservation information, confirmations, schedules, and itinerary details accurate and organized.
• Provide proactive client support through timely updates, thoughtful follow-up, answers to routine questions, and assistance with standard changes or requests.
• Monitor important deadlines, maintain detailed client records, verify arrangements for accuracy, and continue expanding your supplier and destination knowledge.

Requirements

• Strong written and verbal communication skills
• Professional, personable, and service-oriented approach
• Excellent organization and attention to detail
• Ability to provide responsive and individualized client support
• Comfortable researching and comparing multiple options
• Able to manage several priorities, follow-ups, and deadlines
• Willingness to learn digital platforms, supplier systems, and new processes
• Dependable follow-through and strong time-management skills
• Adaptable and solution-focused when client needs or arrangements change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Skills

Required

• Communication
• Interpersonal skills
• Organization
• Time management
• Adaptability
• Self-motivation
• Basic computer proficiency
• Digital platforms
• Supplier systems

Benefits

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Destination and supplier learning opportunities
• Opportunities to strengthen relationship-building, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment