RQ00218 - Business Analyst - Junior at Source Code in Toronto, ON, Canada

Job description

• 6-month contract (132 business days) - possible extension
• Hybrid, onsite work, going to specific locations in GTHA - 277 Front St. West, Toronto
• Primary role will be to provide operational, administrative, and technical support for a large-scale SD-WAN deployment project, working closely with the Project Manager, telecommunications vendors, and field technicians to ensure successful network implementations across multiple sites.

Responsibilities

• Support the SD-WAN Project Manager in coordinating project activities, schedules, and deployment milestones.
• Coordinate site surveys, equipment relocations, and installation activities with telecommunications providers (Bell and Rogers) and ITFS field technicians.
• Contact Bell and Rogers technicians to confirm installation dates and times, coordinate scheduling with ITFS technicians, and provide technician contact information to facilitate successful site installations.
• Maintain and update project documentation, including installation master lists, circuit details, and other project tracking records.
• Develop, maintain, and enhance Power BI dashboards to provide project status reporting and progress tracking.
• Troubleshoot site-specific deployment and connectivity issues, identify root causes, and engage the appropriate internal teams, vendors, or service providers for resolution.
• Act as a liaison between project stakeholders, vendors, and technical teams to facilitate communication and issue resolution.
• Track and manage circuit information, installation schedules, and deployment dependencies to support timely project delivery.
• Provide regular status updates and reporting to project leadership and stakeholders
• Pending availability, support other projects in the Technology Planning team portfolio

Requirements

• 3-5 years - Hands-on network experience
• Excellent communication skills– working with vendor management, technical SME's
• PM coordination – tracking issues, opening/changing records
• 3-5 years of intermediate to advanced experience with Microsoft suite of products (MS Office, Power BI, etc. )
• Experience working with telecommunications providers (Bell and Rogers) and ITFS field technicians
• Excellent communication and organizational skills
• Intermediate to advanced experience with Microsoft suite of products (MS Office, Power BI, etc. )
• Managing stakeholders and managing vendor technicians
• Public Sector Experience

Skills

Required

• Hands-on network experience
• Excellent communication skills
• PM coordination

Preferred

• Public Sector Experience

Benefits

• $59.19/hr - $63.41/hr Inc.
• $47.35/hr - $50.73/hr T4