Contact Center Customer Service Representative at Union in Mountain View, WY, USA

Job description

• On-site call center position in Mountain View, WY 82939
• Are you a communication whiz who loves helping others? Imagine spending your days in our lively call center, surrounded by a team that's all about the Humble and Earnest approach to customer service. As a Contact Center Customer Service Representative, you'll dive headfirst into resolving inquiries and building lasting relationships with our customers. Your knack for problem-solving and passion for people will truly shine in this role. And guess what?
• You'll be compensated with a competitive salary ranging from $17.75 to $ 20.40 per hour. Take part in team collaborations, enjoy work-life balance, and engage with the community and customers through various events. Join us in delivering top-notch service while growing both professionally and personally.
• You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts.

Responsibilities

• In this role, every interaction is an opportunity to make a lasting impact. As a Contact Center Customer Service Representative, you'll immerse yourself in a customer-obsessed environment, honing your problem-solving skills and delivering top-notch service with every call. Our culture is built on the foundation of unity, where we support one another, share innovative ideas, and grow side by side. We are committed to your professional success and will help you thrive in your role. Work with a dedicated team that values your contributions and aims to create a rewarding work experience for all.

Requirements

• To thrive as a Contact Center Customer Service Representative, you'll need a diverse skill set. Proficiency in Microsoft Office is a must, along with the ability to make quick, strategic decisions that align with our business objectives. Being a self-starter and detail-oriented will set you up for success, as will excellent time management skills.
• Strong communication and relationship-building abilities are key, alongside a deep sense of integrity and commitment to excellence. Bring your positive energy, intellectual curiosity, and the knack for interacting professionally with diverse personalities to the table and watch your potential soar in our purpose-driven environment.

Skills

Required

• Microsoft Office
• Quick decision-making
• Self-starter
• Detail-oriented
• Time management
• Communication
• Relationship-building
• Integrity
• Commitment to excellence
• Positive energy
• Intellectual curiosity