2 X - RQ10384 - Business Analyst - Senior (Curam) at Source Code in Toronto, ON, Canada

Job description

• 2 openings - 2 submissions
• 1-year contract (247 business days) - 1 possible extenion of 6 months
• ONSITE 5 dasy a week - Yonge St, Toronto
• Security Level: CRJMC

Responsibilities

• · Ability to demonstrate leadership skills in guiding cross-functional teams through requirement gathering, stakeholder management, and facilitating workshops to ensure alignment and successful project outcomes.
• · Perform system analysis, design, testing, and implementation of applications, ensuring alignment with strategy and standards.
• · Define and manage user stories, participate in sprint planning, backlog refinement, and ensure that business needs are reflected in technical solutions.
• · Conduct user research and develop personas to understand user needs, and create journey maps to improve service delivery and customer experience.
• · Analyze user requirements and coordinate with stakeholders to generate prototypes for user consultation. Translate business needs into detailed functional specifications and user stories.
• · Collaborate with technical teams to manage incidents, triage issues, and ensure prompt resolution while keeping stakeholders informed of progress.
• · Consult with clients on changes/modifications, recommend system enhancements, and assist in the development of training plans.
• · Prepare system documentation, user manuals, and other relevant materials to support system implementation and maintenance.
• · Assist in planning application development activities, providing direction and support to ensure that deliverables meet business and technical standards.

Requirements

• o Strong background in systems analysis, requirements definition, prototyping, and feasibility studies.
• o Knowledge of SDLC methodologies, COTS tools, and web-based technologies.
• o Experience with systems integration and data-mining/reporting-based tools.
• o Ability to gather and analyze complex business problems, assess options, and recommend optimal solutions.
• o Experience in evaluating system designs and their impact on service delivery.
• o Ability to collaborate with cross-functional teams, providing direction to ensure that business needs are met within agile development frameworks.
• o Provide leadership in guiding stakeholders and junior team members in translating business requirements into actionable tasks.
• o Excellent communication skills for liaising with stakeholders, gathering requirements, and explaining technical details to non-technical users.
• o Ability to prepare comprehensive documentation, business cases, and training materials.
• · Proven experience in working within agile frameworks, with the ability to write and refine user stories, conduct sprint reviews, and manage product backlogs.
• · Experience conducting user research, developing personas, and creating journey maps to improve system usability and user experience.
• · Strong understanding of system analysis and design, including experience working with web-based technologies, databases, and COTS applications like Cúram.
• · Experience in working closely with technical teams to handle incident management and issue triaging, ensuring timely resolution.
• · Experience in implementing, managing, and optimizing AI-driven solutions to improve operational efficiency and decision‑making.

Skills

Required

• Proven experience in agile frameworks
• User story writing and refinement
• User research and persona development
• Journey mapping
• System analysis and design
• Web-based technologies
• Databases
• COTS applications (e.g., Cúram)
• Incident management and issue triaging