Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping) at Gentask Virtual Assistance Services in QLD, Australia

Job description

• We are seeking a highly organized and proactive Full-Time Virtual Assistant. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and is passionate about supporting small business operations. The assistant will support day-to-day administrative needs, ensure timely customer service, maintain website content, and assist with light bookkeeping and SEO tasks.

Responsibilities

• Customer Service & Communication
• Respond to customer support emails and website chat in a timely and professional manner
• Maintain a helpful, solution-focused tone with customers to support sales efforts
• Website & Marketing Support
• Update and maintain website content as needed (non-technical)
• Set up and manage Klaviyo email support channels
• Assist in SEO-optimized blog writing (product tips, tutorials, updates)
• Administrative Tasks
• General admin support such as organizing files, documentation, and scheduling
• Proactively flag any issues or process challenges to management
• Bookkeeping
• Perform basic bookkeeping tasks including Xero reconciliation (training provided if needed)

Requirements

• Proven experience in administrative support and customer service (preferably eCommerce or service-based businesses)
• Experience with Klaviyo (or similar email platforms) is a strong plus
• Familiarity with SEO and blog writing is preferred
• Basic understanding of Xero or willingness to learn
• Strong English communication skills (verbal and written)
• Excellent time management and organizational abilities
• High level of integrity and accountability
• Must be proactive and transparent in communicating issues and progress

Skills

Preferred

• Familiarity with SEO and blog writing
• Basic understanding of Xero