Remote Client Operations Itinerary Coordinator at Triptastic Adventures in Boston, Massachusetts, United States

Job description

• Our organization is continuing to grow our remote team and is seeking individuals who thrive assisting clients while managing a variety of tasks. In this role, you will help coordinate reservations and related arrangements such as lodging, activities, transportation, and event-related services.
• This role is ideal for those who are organized, communicate clearly, and are comfortable working independently in a remote setting while staying connected with a collaborative team.

Responsibilities

• Support clients by organizing and coordinating customized service arrangements
• Research and review available options to match client needs and preferences
• Secure and verify reservations to ensure details are accurate
• Maintain professional communication through phone and email
• Assist with schedule updates, adjustments, and general service inquiries
• Keep client information and documentation organized and up to date
• Participate in training sessions

Requirements

• Authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain
• Must be at least 18 years of age
• Strong written and verbal communication skills in English
• Reliable internet access and smartphone (computer highly recommended)
• Previous customer service experience is beneficial but not required

Skills

Preferred

• Previous customer service experience

Benefits

• Fully remote setting
• Flexible scheduling
• Ongoing training and learning resources
• Supportive team culture