Customer Service / Travel Specialists at HB Travels in Baltimore, Maryland, United States

Job description

• Do you have a talent for helping people and a passion for travel? Were looking for motivated individuals to join our team as Customer Service / Travel Specialists. In this remote role, you'll provide outstanding support to clients while helping them plan, book, and enjoy seamless travel experiences.

Responsibilities

• Deliver Top-Notch Service- Communicate with clients, answer questions, and provide reliable travel guidance
• Plan & Book Trips- Assist with flights, hotels, cruises, tours, and excursions tailored to client preferences
• Build Client Relationships- Provide personalized service before, during, and after their travels
• Stay Informed- Keep up with travel trends, promotions, and destination insights to offer the best recommendations
• Solve Problems Quickly- Handle booking issues or travel challenges with proactive solutions

Requirements

• Strong customer service and communication skills
• A passion for travel and helping others explore the world
• Excellent organization and attention to detail
• Ability to work independently in a remote setting
• Basic computer proficiency and reliable internet access
• Must be 18+ with a smartphone or computer
• Previous customer service or sales experience is a plus, but not required

Skills

Required

• Customer service
• Communication
• Organization
• Attention to detail
• Independence
• Problem-solving
• Basic computer proficiency
• Smartphone or computer usage

Benefits

• ‍ Full training and ongoing support, no prior experience required
• Flexible scheduling, part-time or full-time remote work
• Exclusive travel discounts and perks
• Supportive, collaborative remote team environment
• Unlimited earning potential
• IATA cards available for qualified agents